Creative Operations Manager

Summary

Join Ethos as our Creative Operations Manager and oversee the efficient execution of creative projects, from concept to completion. You will manage multiple projects simultaneously, collaborate with cross-functional teams, and manage a network of freelance creatives. This critical role ensures adherence to brand guidelines and legal requirements. You will also manage influencer partnerships, user-generated content, and our customer review program. The ideal candidate possesses strong organizational and time management skills, along with experience in creative operations and project management within a regulated industry. Ethos offers a competitive salary and benefits package.

Requirements

• Bachelor's degree in marketing, advertising, communications, or a related field
• 5+ years of experience in creative operations, project management, or a similar role
• Strong understanding of creative production processes, including design, video production, and copywriting
• Excellent organizational and time management skills
• Strong attention to detail and accuracy
• Proficiency in project management tools and software
• Experience with legal and compliance issues related to creative assets in a highly regulated industry like insurance, financial services, or healthcare

Responsibilities

• Manage and oversee multiple creative projects simultaneously, ensuring timely delivery and adherence to brand guidelines
• Collaborate with cross-functional teams, including marketing, design, and production, to develop and execute comprehensive project plans
• Track project timelines, budgets, and resource allocation to optimize efficiency
• Manage a network of freelance creatives, including designers, writers, and video editors
• Assign tasks and projects to freelancers based on their skills and availability
• Assist in managing external agency relationships for paid social, TV, and radio, including managing timelines, schedules, and providing feedback
• Ensure that all creative assets comply with brand guidelines, legal requirements, and industry standards
• Work with legal and compliance teams to address any potential issues
• Maintain a database of contracts and licenses
• Process and track contract renewals and payments
• Coordinate with legal counsel to review and approve contracts
• Oversee the administration of influencer partnerships and user-generated content programs
• Manage the intake and approval process for UGC submissions
• Oversee the planning and execution of organic social media content on Facebook, Instagram, and TikTok
• Monitor consumer-facing social media channels and respond to comments and messages
• Develop and implement a strategy to solicit and manage customer reviews on Google and Trustpilot
• Maintain a database of customer reviews and quotes for marketing purposes
• Track and analyze customer feedback to identify trends and areas for improvement

Benefits

US national base salary range for this full-time position is $91,000 - $148,000