Sales Operations Manager

Summary

Join Karius, a life science startup, as their Manager, Sales Operations. This key role focuses on accelerating the adoption of the Karius test by enhancing the operational capabilities of the Commercial organization. You will be responsible for data quality, master data management, and generating performance metrics to drive data-informed decisions. The position involves leading initiatives like territory management and incentive compensation design. The ideal candidate is a project management expert with experience in sales operations within the diagnostics or life sciences industry. This hybrid or remote (US only) position offers the opportunity to make a significant impact on healthcare.

Requirements

• Bachelor’s degree with a concentration in Business, Marketing, Sales, or equivalent; MBA or Master’s degree is preferred
• Strong analytical and problem-solving skills with expertise in data visualization
• Excellent communication and collaboration skills with the ability to influence cross-functional teams
• 5-7+ years of experience in sales operations, or a similar role, preferably within the diagnostics, healthcare or life sciences industry. relevant sales operations experience with 4+ years of work experience required in Sales / Marketing Operations, Business Operations, and/or Strategy consulting
• Advanced knowledge of CRM systems, including Salesforce/Hubspot in fast-paced biotech/tech start ups or similar environments
• Extensive knowledge and experience in sales planning and compensation in the biotech/pharma/diagnostics industry.’
• Experience working in a high-growth or technology-driven organization
• Experience with Looker Analytics or similar business intelligence tools
• Proven track record of optimizing sales processes and driving measurable results
• Advanced experience with Microsoft and Google Suites

Responsibilities

• Develop, implement and maintain streamlined sales processes to improve productivity and efficiency
• Lead technical project manager to develop business process improvement within Salesforce, Hubspot, and integration with internal LIMS/ERP systems that drive commercial alignment and effectiveness
• Support sales forecasting, budgeting and pipeline management process
• Conduct in-depth analysis of sales performance and provide actionable insights
• Evaluate and refine sales processes to improve efficiency and effectiveness
• Perform business systems analysis to translate complex business problems into simple but effective solutions for Commercial team leads
• Master data management of our CRM database so that Commercial leads can trust the accuracy and quality of our sales and customer data
• Recommend, manage and track CRM enhancement projects
• Ownership of the entire Deal Desk process, including but not limited to managing sales contracts in the CRM, renewals, expirations, and improving the automation process
• Get hands-on using common systems development life cycle tools and other development tools to build solutions that enhance the Commercial team experience
• Ensure adherence to best practices and consistency across teams
• Design and develop complex queries, comprehensive reports, and analysis in order to facilitate fact-based business decisions
• Perform business intelligence and analytics reporting to support commercial and field team initiatives
• Act as the primary point of contact for sales system upgrades, troubleshooting, and integrations
• Design and maintain dashboards and reports to track key sales metrics
• Conduct in-depth analysis of sales performance and provide actionable insights
• Support the execution of the commercial enablement strategy including specific tactics to help drive clear and consistent sales conversations with customers
• Collaborate with the functional leaders to track all forecast attainment, sales contests and rewards programs, territory deployment, commission plans, and payments for the sales function
• Partner with marketing to ensure smooth lead handoff and alignment on campaign effectiveness
• Support ad hoc reporting and analysis requests

Preferred Qualifications

MBA or Master’s degree

Benefits

• Hybrid or Remote (US only) work
• Travel required up to 10%