Payments Analyst

Summary

Join Wingspan, a Series A NYC-based startup, as a Payments Analyst and play a critical role in managing payment escalations and operational processes. Collaborate with engineering, product, and finance teams to resolve escalations, manage workflows, and ensure smooth payment reconciliation. Enhance operational efficiency through process optimization, automation, and discrepancy resolution. This role offers a remote work model, promoting work-life balance. The position requires 3+ years of experience in payment operations, technical troubleshooting, or related fields, along with proven project management skills and proficiency in SQL, BigQuery, and Spanner. The ideal candidate will possess strong analytical skills and a collaborative spirit.

Requirements

• 3+ years of experience in payment operations, technical troubleshooting, project management or related fields
• Proven experience in owning projects from initiation to completion, ensuring timely execution and successful delivery
• Prior experience with reconciliation processes and identifying discrepancies in payment data
• Strong analytical skills to investigate complex technical issues and propose data-driven solutions
• Ability to work in a fast-paced environment with a strong focus on problem-solving and process improvement
• 3+ years working directly for SaaS or fintech companies in payment operations or related fields
• Proficiency in SQL with hands-on experience in BigQuery and Spanner: Specifically in analyzing payment logs to identify and resolve root cause issues related to transactions
• Process Improvement: Demonstrated experience in optimizing operational processes and streamlining workflows
• Team Collaboration: Ability to work well both independently and as part of a team, collaborating effectively with colleagues
• Early-Stage Mentality: Comfortable navigating complex challenges and adapting in a rapidly evolving environment
• Analytical Ability: Strong attention to detail and ability to identify patterns, discrepancies, and process inefficiencies with a strong focus on problem-solving and process improvement

Responsibilities

• Handle technical escalations from the support team related to payment and platform issues
• Oversee manual operational tasks, identifying opportunities to transition these processes from manual to automated workflows
• Reconcile payment transactions, identifying discrepancies in balances or data, and working cross-functionally to resolve them
• Continuously improve payment processes and workflows to increase efficiency and ensure a seamless user experience
• Collaborate with product, finance, and operations teams to develop new processes for payment escalations and operational tasks
• Gather and analyze data on escalations and payment workflows to identify patterns and inefficiencies
• Create documentation to streamline payment operations and reduce the volume and response time of escalations

Benefits

• Unlimited vacation
• Competitive stock option package
• $300 one-time WFH stipend
• Top of the line 14" Macbook Pro
• Travel stipend for team off-sites
• 401k Matching
• Wellhub - fitness benefit
• The annual base salary for this role ranges from $100,000 - $115,000 and is accompanied by a target equity package and an extensive suite of benefits, including medical, dental, and vision insurance