Payments and Fraud Specialist

Summary

Join Boom Entertainment, a company redefining sports fan engagement through innovative products like the Boom Fantasy app, and make an impact on the industry. We are seeking a driven and experienced Payments and Fraud Operations Manager to oversee all aspects of payment processing and fraud prevention. This fully remote position offers uncapped PTO, flexible hours, and a competitive salary between $55,000 and $65,000. The role involves managing player withdrawals, monitoring cash balances, investigating payment issues, and collaborating with product teams to enhance fraud prevention strategies. Boom Entertainment offers a supportive and transparent culture with opportunities for professional growth and various employee benefits.

Requirements

• 5+ years of experience in payments and/or fraud operations, ideally in a regulated gaming environment
• Familiarity with DFS or regulated iGaming environments, including KYC, AML, and chargeback procedures
• Strong knowledge of payment processes and payment platforms such as PayPal, Paysafe/Netbanx, Worldpay, PayNearMe, Xpoint, Jira, Confluence, and Excel/Google Sheets
• Demonstrated success in managing vendors
• Experience analyzing fraud KPIs and developing reporting for technical and executive audiences
• Openness to work nights and weekends to address urgent payment and fraud-related matters

Responsibilities

• Review and process player withdrawals across platforms such as PayPal, Paysafe, Worldpay, and PayNearMe
• Monitor cash balances across all payment accounts and ensure timely reconciliation
• Download, review, and respond to chargeback cases; calculate and track associated fraud costs
• Investigate and respond to payment-related issues, including discrepancies and failed transactions
• Monitor real-time fraud alerting tools and respond promptly to suspicious or high-risk activity
• Analyze player deposit and withdrawal behavior to identify patterns of fraud or abuse
• Collaborate with Product to refine fraud rules and prevention strategies
• Track and report on key payment and fraud performance metrics
• Manage and prioritize payment-related tickets in Jira
• Serve as the primary point of contact for all payment and fraud-related matters
• Maintain and evaluate vendor relationships; explore and implement new payment features and methods
• Be available during off-hours to address urgent payment or fraud issues
• Drive the overall payment and fraud strategy, including the selection of tools, vendors, and policy design

Preferred Qualifications

Strong preference for backgrounds in daily fantasy sports or real-money sports

Benefits

• Positions are fully remote
• Uncapped PTO (please use them!)
• Flexible working hours
• Quarterly contests and giveaways featuring prizes and swag boxes
• A $300 home office reimbursement
• Parental support (paid leave, childcare, and adoption benefits)
• Health, Dental, Vision+
• 401K Match & FSA
• A great culture that includes support for learning and development