Fraud Specialist

Summary

Join Vercel's Trust & Safety team as a Fraud Specialist to protect the platform's integrity. Collaborate with various teams to enhance fraud prevention capabilities. Analyze fraudulent activities, refine detection systems, and develop operational processes. Mitigate risks to users and the business. The role offers in-office anchor days (Monday, Tuesday, and Friday) for those within commuting distance of SF, NY, London, or Berlin offices; otherwise, it's fully remote. The position requires experience in fraud or chargeback operations and working cross-functionally. Vercel offers a competitive compensation package, inclusive healthcare, flexible time off, and a work-from-home budget.

Requirements

• 3+ years of experience in fraud or chargeback operations, investigations, or a related Trust & Safety vertical
• Experience with user restriction systems and setting, tracking, and using KPIs to understand and optimize operations workflows and outcomes
• Proven track record working cross-functionally to deliver impactful results
• Strong attention to detail, and the ability to translate investigations into scaled systems
• Worked with abuse detection systems that leveraged Machine Learning and/or LLMs for large-scale anti-fraud enforcement
• Ability to take large data sets and distill key insights into actionable trends and strategies

Responsibilities

• Investigate abuse vectors causing financial loss or reputational risk to the business
• Monitor, maintain, and improve fraud detection and anomaly alerting systems
• Develop and refine operational workflows to scale fraud prevention efforts
• Manage and monitor the performance of internal tooling and fraud rules
• Work cross-functionally across, Operations, Engineering, Product, and Finance to mitigate areas of risk
• Represent Trust & Safety during incident response and create mitigation processes

Preferred Qualifications

• Experience across multiple Trust & Safety domains, especially when it comes to web hosting or user generated content
• Ability to create and interpret SQL queries
• Experience using abuse-related ticketing and case management systems
• Understanding of chargebacks and the overall payments landscape

Benefits

• Competitive compensation package, including equity
• Inclusive Healthcare Package
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
• Flexible Time Off
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed