Payments Fraud Investigator

Summary

Join a team of passionate individuals fighting fraud and working collaboratively with peers and partners in the fraud space while building and enhancing investigative processes at scale.

Requirements

• 3 or more years of experience conducting fraud investigations
• 1 or more years of experience leading risk related projects or initiatives working closely with cross-functional stakeholders
• Experience using data to propose creative solutions to both tactical and strategic problems
• Creativity, a team-focused mentality, and effective problem solving skills
• The ability and desire to question the status quo
• The ability to approach challenges from a user perspective while being pragmatic and solutions oriented

Responsibilities

• Investigate high risk accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors
• Conduct deep dive investigations on merchant accounts to support financial partner requirements
• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging fraud risks through a collaborative approach with stakeholders
• Lead cross functional projects to improve operational processes and tools to enhance detection and actioning of fraudulent accounts across our analyst network
• Investigate, mitigate, and remediate incidents related to fraud, card testing, and account takeover

Preferred Qualifications

• Fraud experience in payments, e-commerce, or fintechs mitigating digital/card-not-present fraud
• Experience investigating and mitigating card testing and account takeover attacks
• Experience designing fraud/risk workflows, analyst tooling, and processes/procedural workflows
• Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations