Verification Associate

Summary

Join our team as a Verification Associate and contribute to ensuring high-quality panel members for M3's market research studies. Assist with respondent issues, conduct desk research, and communicate directly with panellists via phone and email.

Requirements

• 2+ years of direct customer service experience with diverse audiences, preferably in the market research and/or medical/healthcare field preferred
• Previous experience in areas of fraud investigation, auditing, etc. strongly preferred
• Highly competent at identifying altered documentation, keen eye for details, internet savvy for the purpose of accurately investigating individuals and reaching conclusions
• Strong desk research skills
• Familiarity with physician’s and other healthcare professional’s educational and career paths preferred
• Excellent interpersonal and communication skills (both verbal and written)
• Self-motivated and able to prioritize tasks throughout the workday. Understands sense of urgency and when it is needed, can shift focus quickly and independently
• Exceptional time management, organizational skills, attention to detail and ability to multitask
• Well-developed analytical and problem-solving skills
• Must have ability to work autonomously and in team environment to successfully meet individual and departmental objectives
• Bachelor’s degree in sales, marketing, or equivalent number of years’ experience

Responsibilities

• Ability to clearly communicate with users and participants on the issues and resolve in accordance with policy
• Examine participant and panel provided documentation for authenticity or potential fraudulence
• Verify and validate quality of participants and their responses prior to participation in studies via desk research, direct communication
• Review respondents scheduled for marketing research projects and follow procedures to validate respondents prior to deadline
• Ability to think out of the box in a fast paced, quick turn environment providing suggested routes of action based on discovered information or taking direct action in user accounts
• Verify physicians and other healthcare professionals using provided system and protocols
• Work with potential panelists and obtain necessary information to verify or identify fraudulence
• Conduct reverse image searches to validate verification
• Ensure that validation tasks assigned are fully executed within the given timelines
• Track bad data issues reported by Operations and handle appropriate communication to participants including matters regarding non-payment due to data quality issues
• Manage post data collection validation process when requested by clients, work with overseas team as needed. Collaborate with non-validated users to successfully complete validation

Benefits

Remote work