Billing Application Associate

Summary

Join our team for the opportunity to work with smart, passionate people every day, get extreme ownership over your work and results, and be treated like the expert you are. The Billing Application Associate is at the core of the Billing Support operation, assisting clients with their billing and subscription questions, offering plan advisement, navigating churn mitigation and de-escalation, coupon negotiation, educating on basic how-to product and billing questions, and providing relevant resources to help them optimize their usage in Gorgias.

Requirements

• At least 2 years of experience in a Billing Support related role, preferably on a tech/software product in e-commerce
• Familiarized with payment processors, with special attention in Stripe and Shopify payments
• You are a fast learner who takes great ownership and feels comfortable navigating complex conversations related to billing and finding answers to uncommon questions
• Comfortable working on a fast-paced environment with changes and updates happening on a regular basis

Responsibilities

• Assist clients with their billing and subscription questions
• Offer plan advisement
• Navigate churn mitigation and de-escalation
• Coupon negotiation
• Educate on basic how-to product and billing questions
• Provide relevant resources to help them optimize their usage in Gorgias

Benefits

• 5-week vacation
• Paid sick leave (15 days)
• 6 weeks full-remote/year
• Paid parental leave (16 Weeks)
• $300/month for lunch expenses
• 5% bonus for healthcare to compensate for Private Health costs
• $700 to set up your workstation at home
• $2000 of learning material and wellness support per year