Payroll & HR Implementation Consultant

Summary

Join Employment Hero, a rapidly growing company revolutionizing HR, payroll, and benefits, as an HR & Payroll Implementation Consultant. You will be responsible for training clients on their new software, ensuring they can effectively use the platform. This role demands excellent communication, stakeholder management, and time management skills. You will work with both HR and Payroll teams to deliver great outcomes for our customers. The position requires 3-5 years of client-facing training experience and knowledge of payroll legislation. Employment Hero offers a remote-first work environment with flexible hours and a generous benefits package, including ESOPs, parental leave, and professional development opportunities.

Requirements

• 3-5 years of training experience, both client facing and processing
• Knowledge of current legislative payroll requirements pertinent to country being implemented
• Experience in creating and maintaining learning content to support new products and assist with implementations and platform adoption
• Payroll or HR Implementations experience required to understand the complexities and nuances of an implementation journey
• Excellent communication skills
• Stakeholder management skills
• Time management skills
• Scheduling management skills

Responsibilities

• Gather information from clients
• Create and deliver training materials to clients
• Ensure clients have the knowledge and skills to use the software proficiently
• Serve as the primary contact point for clients during training
• Work with HR and Payroll teams to achieve positive client outcomes
• Design, develop, and deliver Payroll and HR implementation workshop content
• Deliver training to clients on payroll implementations
• Design, develop, and support content creation
• Educate clients on best practices using the Employment Hero & KeyPay platform
• Respond to customer communications and queries during implementation within SLA
• Manage a portfolio of clients concurrently to ensure successful implementation
• Provide additional support to clients needing help understanding the platform or troubleshooting issues
• Build strong relationships with CX team members and external teams to drive improvement
• Ensure data accuracy in business management systems
• Update administrative requirements to maintain reporting and data accuracy
• Constantly review and improve delivery processes
• Collaborate with the wider business to drive continuous improvement
• Provide guidance and support to other team members

Benefits

• Work remotely, with the flexibility to own your time and impact
• Access cutting-edge tools to amplify your work, knowledge and outputs
• Work with ambitious, outcome-driven colleagues
• Own ESOP (employee share options)
• Access to a wide range of benefits that includes: a very generous paternity leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities