Payroll Implementation And Support Manager

Summary

Join Lattice as an HRIS and Payroll Implementation and Support Manager to lead complex implementations and provide exceptional support for our HRIS and Payroll solutions. You will manage end-to-end implementations for high-touch clients, serve as the primary client contact, develop project plans, provide technical support, conduct client training, and improve processes. This role requires at least 5 years of experience in payroll and HRIS implementation, strong technical skills, excellent customer support abilities, and exceptional communication and problem-solving skills. The estimated annual salary is $94,500-$139,000, and the position includes various benefits. Lattice is committed to building cultures where employees and companies thrive, offering a people success platform used by over 5,000 customers globally.

Requirements

• Experience: Minimum of 5 years of experience in payroll and HRIS implementation, with proven expertise in handling complex, high-touch client implementations
• Technical Skills: Strong understanding of HRIS and Payroll systems, including data migration, configuration, and troubleshooting
• Customer Support Background: Demonstrated ability in customer support and troubleshooting, with a strong understanding of client needs and a proactive approach to resolving issues
• Project Management: Excellent project management skills with the ability to handle multiple implementations concurrently and manage timelines effectively
• Communication Skills: Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users and build strong client relationships
• Problem-Solving Abilities: Strong analytical and problem-solving skills, with attention to detail and a focus on delivering high-quality results

Responsibilities

• Lead HRIS and Payroll Implementations: Manage end-to-end implementation for high-touch clients, including planning, setup, data migration, configuration, testing, and go-live support
• Client Relationship Management: Serve as the primary point of contact for assigned clients during the implementation phase, ensuring a smooth transition to our platform and addressing client needs effectively
• Project Management: Develop and maintain detailed project plans, timelines, and milestones, and communicate progress to stakeholders
• Technical Support and Troubleshooting: Provide hands-on support to clients for post-go-live needs, including troubleshooting issues, assisting with customizations, and coordinating solutions
• Training and Enablement: Conduct client training sessions for both administrators and end-users, equipping them with the knowledge and tools to use the HRIS and Payroll system effectively
• Documentation and Process Improvement: Create and maintain documentation for implementation processes, troubleshooting steps, and best practices. Continuously improve processes based on client feedback and implementation experiences
• Collaboration with Internal Teams: Work closely with Product, Engineering, and Customer Success teams to ensure client feedback is communicated and improvements to the HRIS and Payroll systems are implemented effectively

Preferred Qualifications

Experience in project management tools and support ticketing systems

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life, AD&D, and Disability Insurance
• Emergency Weather Support
• Wellness Apps
• Paid Parental Leave
• Paid Time off inclusive of holidays and sick time
• Commuter & Parking Accounts
• Lunches in the Office
• Internet and Phone Stipend
• One time WFH Office Set-Up Stipend
• 401(k) retirement plan
• Financial Planning
• Learning & Development Budget
• Sabbatical Program
• Invest in Your People Fund
• Incentive stock options