Senior Payroll Implementation Consultant

Summary

Join Deel, a global leader in international payroll and compliance, as a Support & Implementation Consultant. You will play a crucial role in ensuring the seamless implementation and ongoing support of Payroll and base HR modules on PaySpace for our customers. This involves analyzing customer needs, configuring the system, migrating data, and providing expert guidance. You will also be responsible for post-implementation support, training users, and collaborating with other teams. The ideal candidate possesses at least 5 years of payroll experience, extensive knowledge of payroll legislation, and strong analytical and communication skills. Deel offers competitive pay, benefits, and perks, including remote work flexibility and stock grant opportunities.

Requirements

• Minimum 5 years of experience working within a payroll environment
• Extensive knowledge of Payroll and country specific legislation
• Strong analytical skills
• Good problem solving skills
• Display excellent communication skills

Responsibilities

• Analyse, understand and accurately document customer requirements
• Configure system according to the customer’s requirements
• Migrate data from the customers current system to new system
• Balance payroll data
• Provide training to the users if required
• Brainstorm with development and implementations manager to best satisfy new requirements and create specification documents for these items
• Provide support via email and/or telephone to new customers for a period of time after implementation until handover to support division
• Prioritize each support ticket according to the service levels
• Monitor own queue and track inbound calls to ensure service delivery
• Filter and escalate tickets to the relevant departments based on the type of query and priority level and ensure timely resolution
• Monitor existing support tickets and conduct regular follow-ups on all escalated tickets to manage customer expectations
• Adhere to all new release updates and changes in compliance legislation that are communicated to maintain service delivery and minimize risk
• Train and mentor new consultants on the system
• Ad hoc consulting work as and when required by the customer
• Test new system functionality by following the prescribed testing process
• Assist with identifying new articles and updating the Knowledge Base
• Developing and maintaining country specific documentation

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available