Payroll Service Specialist

Summary

Join Supplemental Health Care as a Payroll Service Specialist and contribute to a positive employee experience by handling payroll inquiries, processing payments, and resolving issues. You will serve as a key point of contact for field talent, ensuring accurate and timely payroll processing. This role requires strong communication, problem-solving, and organizational skills, along with proficiency in various software systems. The position offers a competitive salary, bonus potential, and comprehensive benefits, including medical insurance and a 401(k) program. It's a remote position with flexible hours depending on your time zone.

Requirements

• Associates Degree and 2 or more years in an SHC Payroll Specialist role OR two (2) or more years of relevant experience, AND at least two (2) years in an SHC Payroll Specialist role
• Knowledge of proper grammar, spelling and rules of composition
• Must have a working knowledge of computers and software systems including Microsoft Office products and the Internet
• Must be detail-oriented and highly organized
• Ability to work independently and with other team members
• Ability to organize and complete work in a timely manner
• Ability to multi-task
• Ability to communicate effectively with all levels of the organization
• Must be able to work for prolonged periods of sitting, typing and use of the phone and computer
• Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required

Responsibilities

• Serve as positive representation of Supplemental Health Care and the payroll team
• Respond to payroll service phone calls and AskPayroll email box
• Research and accurately solve issues pertaining to Field Talent pay
• Process “one off” pay items/corrections in UltraStaff and/or Great Plains
• Text talent to request time instruments not received in payroll by noon on Monday
• Reach out to facilities for time instrument approvals
• Audit new hire direct deposits and withholding taxes in Great Plains
• Coach Talent on the use of the Employee Time Card (ETC) or other time instrument requirements
• Coach facilities on the use of the ETC
• Process adjustments in UltraStaff
• Ability to process pay/bill function and print invoices in UltraStaff as needed
• Reset Doculivery passwords
• Request Global Cash Cards
• Provide paystubs as requested
• Accurately enter advance requests on advance spreadsheet, ensure advance request forms are received and signed by talent
• Upload pay items to the bank for approval
• Help to create an environment of high morale, motivation and teamwork
• Other duties as assigned

Preferred Qualifications

Expert knowledge of Microsoft Office, TRM, UltraStaff, Great Plains and the SHC payroll process

Benefits

• Medical insurance
• 401(K) program
• Bonus potential
• Remote position
• Flexible hours (depending on time zone)