Payroll Software Client Onboarding Specialist

Summary

Join ISTA Personnel Solutions South Africa, a dynamic BPO company, as a part-time Payroll Software Onboarding Specialist. This fully remote role involves guiding new clients through payroll software onboarding, acting as a key point of contact for setup and initial support, and collaborating with the broader team. The position requires experience or a strong understanding of payroll processes and HR administration experience is a plus. The ideal candidate is a quick learner with strong communication and client service skills, organized, detail-oriented, and comfortable working independently. The position starts at 10 hours per week with the potential to increase. Benefits include flexible part-time hours and a remote work opportunity.

Requirements

• Experience or strong understanding of payroll processes
• Quick learner with the ability to grasp new software and tools
• Strong communication and client service skills
• Organized, detail-focused, and self-driven
• Comfortable working independently in a remote environment
• A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory
• A reliable power backup solution is required to manage load shedding and power outages

Responsibilities

• Guiding new clients through the onboarding process of a new payroll software
• Acting as a key point of contact for client setup and initial support
• Learning systems and processes to ensure smooth client transitions
• Supporting the payroll function in collaboration with the broader team

Preferred Qualifications

HR administration experience will be an added benefit

Benefits

• Flexible part-time hours (start with 10 hours/week)
• Remote work opportunity
• Be part of a growing company with long-term potential
• Play a pivotal role in client success and company growth