Payroll Specialist

Summary

Join Deel, a global leader in international payroll and compliance, and contribute to our mission of connecting companies with talent worldwide. As a Payroll Specialist, you will play a crucial role in ensuring the accurate and timely processing of client payrolls. You will manage customer queries, maintain data security, and comply with all relevant regulations. This position requires strong communication skills, experience with Australian payroll, and a customer-focused approach. Deel offers a competitive compensation package, including benefits and perks, and a flexible remote work environment.

Requirements

• Must be Australia payroll experienced (Minimum 2 years)
• Excellent communication skills; both written and verbal
• Experience in managing multiple customers in a payroll/ HR or project management capacity
• Tenacious, organized, and customer focused approach
• Ability to develop a team of people i.e. share knowledge and expertise with colleagues and customers; coaching, development, ad hoc training
• Demonstrable customer service skills

Responsibilities

• Day to day management of customers; to provide excellent service
• Timely and accurate facilitating of customer payrolls
• Ownership and management of customer queries in a timely fashion
• Support and share knowledge with colleagues to ensure the overall effectiveness of the wider team
• Identify improvement opportunities, people, processes, resources, etc
• Conduct training gap analysis based on payroll validation done
• Act as a Subject matter expert for payroll processes
• Ensure all processes and procedures are followed and developed
• Comply with all security policies to maintain/ enhance the confidentiality and integrity of data security
• Ensuring customer satisfaction in line with Company’s vision and values
• Ensuring payments to employees/ authorities are made accurately and on time
• Ensure service quality and timely responses to Company customer questions/ queries
• Accurate and timely processing of client payrolls; from receipt of payroll changes (via various methods) to timely dispatch and approval of client payroll
• Producing invoice triggers for accurate client invoicing
• Develop processes and procedures for the business following customer and business requirements
• Should ensure to regularly following the compliance requirement. Provide appropriate feedback about the findings to Team Lead
• Manage all year-end statutory returns on time. Compiling summaries of earnings, taxes, deductions, leave, disability, and non-taxable wages and reporting on this
• Determining payroll liabilities by calculating employee federal and state income, social security taxes, employer's social security, unemployment, and workers compensation payments
• Assist as required with system testing/upgrade requirements
• Resolving payroll discrepancies and Maintaining payroll operations by following policies and procedures
• Developing ad-hoc financial and operational reporting as needed
• Preparation and payment of all State and Federal tax obligations including PAYG tax, Payroll tax, Superannuation Guarantee contributions
• Preparation and timely delivery of pay slips and annual payment summaries
• Liaise with ATO on any issues and Assisting with month-end reporting
• Working closely with Client & Local Compliance partner
• Develop and drive action plans and root cause analysis reports for issues, as required

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available