Payroll Specialist

Summary

Join Deel, a global leader in international payroll and compliance, and contribute to our mission of connecting companies with talent worldwide. We offer a dynamic and diverse work environment with opportunities for professional growth. As a key member of our team, you will manage customer accounts, ensuring timely and accurate payroll processing. You will also collaborate with colleagues, identify process improvements, and maintain excellent customer service. We provide competitive compensation and benefits, including remote work flexibility and stock grant opportunities. Deel is committed to fostering a diverse and inclusive workplace.

Requirements

• Excellent communication skills; both written and verbal
• Experience in managing multiple customers in a payroll/ HR or project management capacity (payroll skills are a distinct advantage)
• Strong computing skills
• Ability to develop a team of people i.e. share knowledge and expertise with colleagues and customers; coaching, development, ad hoc training
• Demonstrable customer service skills
• Good in excel / word/PPT

Responsibilities

• Day to day management of customers; to provide excellent service
• Timely and accurate facilitating of customer payrolls
• Ownership and management of customer queries in a timely fashion
• Support and share knowledge with colleagues to ensure the overall effectiveness of the wider team
• Identify improvement opportunities; people, processes, resources, etc
• Ensure all processes and procedures are followed and developed
• Comply with all security policies to maintain/ enhance the confidentiality and integrity of data security
• Ensuring customer satisfaction in line with Company’s vision and values
• Ensuring payments to employees/ authorities are made accurately and on time
• Front line liaison with the Country Partner network to ensure service quality and timely responses to Company customer questions/ queries
• Managing front-line inquiries from customers via telephone and email; to build and nurture the relationship we have with the customer and deliver world-class service
• Accurate and timely processing of client payrolls; from receipt of payroll changes (via various methods) to timely despatch and approval of client payroll
• Keying Payroll Changes – hours worked, change of address and so on
• Processing the payroll within an agreed timeframe
• Producing client payroll reports
• Sending payroll output to a customer for checking and approval
• Handling and answering customer questions/ queries within an agreed timeframe
• Ensure accurate and timely payments to employees and statutory authorities
• Increase customer satisfaction/ enhance the customer experience
• Maintain internal reporting requirements
• Develop processes and procedures for the business following customer and business requirements

Preferred Qualifications

Good Knowledge of GCC countries

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available