People Operations Lead

Summary

Join ZOE, a science and nutrition company, as their highly experienced and dynamic People Operations Lead. This pivotal role involves managing the People Ops function, shaping employee experience, and fostering a thriving company culture. Reporting to the Head of People & Talent, you will lead efforts in attracting, developing, and retaining top talent. The ideal candidate will be a strategic partner and operational expert with a strong background in Employee Relations. This position is based in the UK and offers a remote-first work environment. ZOE provides competitive compensation and a comprehensive benefits package. The company is committed to fostering a diverse and inclusive team.

Requirements

• Solid People Operations Generalist Background: Extensive experience (5+ years, or equivalent) covering all facets of the employee lifecycle, from recruitment support and onboarding to performance management, compensation, benefits, and off boarding
• Proven Employee Relations (ER) Expertise: Demonstrated experience managing complex ER cases, providing sound advice, and implementing effective resolutions. Strong understanding of UK employment law is essential
• Strategic Partnering Acumen: Ability to build strong relationships with senior leaders and managers, acting as a trusted advisor who can align people strategies with business objectives
• Operational Excellence: A track record of implementing efficient and scalable People Ops processes and systems
• Communication & Influence: Exceptional communication, interpersonal, and influencing skills, with the ability to articulate complex information clearly and concisely
• Problem-Solving: A proactive, solutions-oriented mindset with the ability to navigate ambiguity and adapt to changing priorities
• Empathy & Integrity: A high degree of empathy, emotional intelligence, and unwavering integrity in handling sensitive employee matters

Responsibilities

• Lead the People Operations Function: Take ownership of the entire employee lifecycle, ensuring a seamless and positive experience from onboarding to offboarding
• Strategic People Partnering: Collaborate closely with leadership and managers across the organization to understand business needs and translate them into effective people strategies and initiatives that drive performance and engagement
• Employee Relations (ER) Expertise: Provide expert guidance and hands-on management for all employee relations matters, ensuring fair, consistent, and legally compliant processes. Coach managers on best practices in performance management, conflict resolution, and disciplinary actions
• Operational Excellence: Oversee and continuously improve all core People Operations processes, including but not limited to: Onboarding and integration programs that ensure new hires are set up for success. Performance management frameworks focused on continuous feedback and development. Compensation & Benefits administration, ensuring market competitiveness and fairness. HRIS management and data integrity. Compliance with all relevant employment laws and regulations
• Culture & Engagement: Champion and evolve our company culture, developing initiatives that enhance employee engagement, wellbeing, DEIB
• Learning & Development: Identify development needs and implement impactful learning initiatives that support employee growth and career progression
• People Analytics: Leverage data to inform decision-making, identify trends, and measure the effectiveness of People Ops programs
• Team Leadership: Lead, mentor, and develop a small team of People Ops professionals

Preferred Qualifications

• Startup/Tech Environment Experience (Advantageous): Previous experience working in fast-paced, high-growth startup or tech companies, understanding the unique challenges and opportunities of such environments
• Product-Led Approach (Advantageous): Experience or a strong understanding of working in a product-led organization, aligning People Ops initiatives to support product development cycles and team structures

Benefits

• Remote work, flexible hours
• Health insurance
• Stock options