People Operations Support Associate

Summary

Join Prompt, a rapidly growing healthcare technology company, as a People Operations Support Associate. You will provide critical administrative support to the VP of People Operations, managing calendars, preparing communications, and maintaining HR systems. Responsibilities include onboarding/offboarding support, recruitment coordination, and generating reports. The ideal candidate possesses strong organizational skills, technical proficiency, and excellent communication skills. This role offers a remote/hybrid work environment, competitive salary, potential equity compensation, and comprehensive benefits.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent work experience
• 1-3 years of experience in an HR, People Operations, or administrative role, preferably in a high-growth or SaaS environment
• Familiarity with software tools and systems with a willingness to learn and adapt to new platforms as needed
• Exceptional organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines
• Comfortable learning and managing People software systems and tools, with strong Excel or Google Sheets skills for reporting and analysis
• Excellent written and verbal communication skills, with the ability to interact professionally and discreetly with employees at all levels
• A proactive, resourceful mindset with the ability to troubleshoot and resolve issues independently
• Strong commitment to handling sensitive information with discretion and integrity
• Thrives in a fast-paced, dynamic environment and is open to taking on new challenges and responsibilities
• A team player who works effectively across departments and with external vendors

Responsibilities

• Direct Support to the VP of People Operations
• Manage the VP’s calendar occasionally, schedule meetings, and coordinate with internal and external stakeholders
• Prepare agendas, take detailed notes during meetings, and track follow-ups to ensure timely execution of action items
• Assist with drafting emails, presentations, and reports to support the VP’s strategic initiatives
• Organize and maintain confidential documents and files, ensuring they are readily accessible when needed
• General Administrative Support
• Monitor and organize the People Operations inbox, responding to routine inquiries or escalating as needed
• Prepare and distribute company-wide communications on behalf of the People Ops team
• Maintain and update organizational charts, contact lists, and other key resources for the team
• Coordinate with external vendors and partners to ensure timely delivery of services related to HR or People Ops functions
• Administrative Ownership of People Ops Software
• Serve as the primary administrator for some of the People software tools
• Ensure data integrity by entering, auditing, and maintaining employee records across all systems
• Train managers and employees on how to use People software effectively and troubleshoot system-related issues
• Generate regular and ad-hoc reports from software tools to support data-driven decision-making for the VP and other leaders
• Collaborate with IT and vendors to resolve technical issues or implement new features in People software
• Identify opportunities to optimize system workflows and recommend improvements
• Recruitment Coordination
• Schedule interviews and manage hiring-related communications on behalf of the People Ops team
• Onboarding and Employee Engagement
• Collaborate with the People Ops team to support new hire onboarding processes
• Support employee engagement initiatives by assisting with logistics and communications
• Data and Reporting
• Generate reports on headcount, turnover, and other people metrics to support the VP’s presentations to leadership
• Maintain HR system integrity and ensure all employee data is accurate and up to date

Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k