People Systems Analyst

Summary

Join OpenTable as a People Systems Analyst and support the configuration of the Workday application, leveraging your expertise in human resource business processes and analytical skills. You will provide functional support across Workday modules, specializing in areas like Absence, Benefits, Time Tracking, or Compensation. This remote role (initially, transitioning to hybrid) requires hands-on Workday experience, including process design, configuration, and implementation. You will also handle system administration tasks, security administration, data management, and integration management. Collaborate with various departments, provide end-user training, and stay updated on Workday releases and enhancements. The role demands strong problem-solving and communication skills.

Requirements

• 2 to 3 years of functional configuration experience in Workday
• Experience with cross-functional security, integration and reporting elements inclusive of EIBs, Security Roles/User based permissions, Security Policies, Calculated Fields, and Reports
• Good communication skills and the ability to confidently interact with leadership
• Ability to problem solve and troubleshoot

Responsibilities

• Workday Functional Area Management:End-to-end generalist functional support across all Workday modules.Specialist support for one of more of the following modules: Workday Absence, Benefits and Time Tracking or Compensation.All functional support for Greenhouse ATS.Monitor and troubleshoot issues, ensuring timely resolution and minimal disruption to business operations.Collaborate with internal stakeholders to understand functional area requirements and design solutions that meet business needs.Maintain documentation including design specifications, test plans, and user guides.Support new feature implementations, including assembling data gathering workbooks, system testing and UAT, and design documentation.Assist the Functional experts on building or updating the policies based on the implementation of new features
• System Administration:Develop and run custom reports.Modify and redevelop business processes based on client requirements.Identify improvements based on new features introduced by new Workday releases.Experience in Workday Business Process Framework and Workday Business Object Model
• Security Administration:Basic understanding of security functionality inclusive of security group assignments (Role/User/Job), domain, business process and authentication security policies.Minor configuration and management of Workday security roles and permissions to ensure appropriate access controls are in place.Provide support for security-related incidents and work with the IT team to resolve issues
• Data Management:Ensure data integrity and accuracy across Workday functional areasPerform periodic data validation and reconciliation tasks to maintain consistency between Workday and other systems.Support data migration and conversion activities during system upgrades or implementations
• Integration Management:Develop, test, and deploy basic Workday integrations inclusive of EIBs (Enterprise Interface Builder) and RaaS reportsMonitor, troubleshoot and report integration issues to managed services partner, ensuring timely resolution and minimal disruption to business operations
• Collaboration and Support:Work closely with HR, Finance, IT, and other departments to support Workday-related projects and initiatives.Provide training and support to end-users on Workday new features, enhancements or changes.Stay updated on Workday releases and enhancements, evaluating their impact on existing functional areas, integrations or security configurations.Log, route, and maintain tickets on Zendesk (Tier 2) and Jira (Tier 3) ticketing systems

Preferred Qualifications

• Workday Pro certification - Absence, Benefits and Time Tracking or Compensation
• Previous experience managing Application Tracking Systems with an emphasis on Greenhouse
• Experience with Workday Studio, RaaS, EIB, and other integration tools in Workday
• Workday Implementation experience including project management, issue management, data load, communication and change management
• Other Workday Module knowledge and configuration experience within Workday HCM

Benefits

• Work from (almost) anywhere for up to 20 days per year
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off upon start
• Private health and dental insurance
• Life and Disability insurance
• Health benefits
• Flexible spending account
• Retirement benefits
• Life insurance
• Paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
• Parental leave benefits
• This role is eligible to be considered for an annual bonus