Permit Operations Manager

Summary

Join our team as an experienced Permit Operations Manager to oversee permit operations, optimize efficiency, and drive continuous improvement initiatives.

Requirements

• Bachelor's degree in business, construction management, engineering, or a related field
• 5+ years of project, program, or operations management experience
• Strategic thinker with exceptional problem-solving abilities and a results-oriented mindset
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment
• Strong leadership and interpersonal skills, with the ability to inspire and motivate teams, build relationships, and collaborate effectively across all levels of the organization
• Proven experience with data analysis and the ability to distill complex data into clear, actionable insights
• Strong organizational skills and attention to detail, with the ability to manage multiple projects and deadlines simultaneously

Responsibilities

• Oversee the day-to-day activities of the permit operations team, including initial research, application submissions, and customer reporting
• Lead and mentor a high-performing operations team, fostering a culture of excellence, collaboration, innovation, and continuous improvement
• Guide new customers through the onboarding process, ensuring a smooth transition and successful implementation of our products or services
• Build strong customer relationships; develop a deep understanding of business goals, identify areas of improvement, and communicate needs and preferences to relevant internal teams
• Identify opportunities for process optimization and efficiency enhancements across all operational areas, implementing best practices and driving continuous improvement initiatives
• Monitor and analyze performance data to track progress, identify trends, and highlight areas for improvement
• Conduct regular data audits and quality checks to maintain the reliability and consistency of performance metrics

Benefits

• Equity packages
• Competitive Salary
• 100% Paid health, dental & vision coverage
• Home office & equipment stipend
• Lunch & Dinner provided via UberEats w/ a fully stocked kitchen
• Commuter benefits
• Team building events
• Unlimited PTO