Phone Research Agent

Summary

Join our remote Phone Research / Mystery Shopping Campaign and contribute to elevating our research services. You will conduct outbound calls and online inquiries to gather data on provider services and evaluate consumer experiences. This role requires strong communication skills, experience in outbound calling, attention to detail, and proficiency with various remote work tools. You will document conversations precisely, send feedback to stakeholders, and maintain personal productivity while working independently. The position offers the flexibility of remote work and the opportunity to contribute to a growing company.

Requirements

• Has proficiency in advanced written and verbal communication skills
• Has at least 1 year of outbound calling experience, preferably in a work-from-home environment
• Has keen attention to detail and familiarity with the use of several remote work tools
• Has the proven ability to multi-task and think outside the box

Responsibilities

• Perform outbound calling and initiate offline inquiries according to the targets defined by the campaign
• Understand the project procedures and processes on how we engage and provide value to clients
• Engage clients in phone conversations as their potential customers in a casual yet professional manner
• Gather predetermined data about the provider services
• Document conversations with precision and clarity
• Send feedback to stakeholders through masterfully crafted emails
• Keep up with numerous changes in the workplace, including but not limited to, processes, goals, and requirements, and still meet project expectations
• Highly motivated, process-oriented, and driven to meet deadlines and goals
• Keep track of personal productivity and be able to work independently with minimal supervision
• Maintain personal equipment in a tiptop shape to ensure maximum productivity and deliver through goals

Preferred Qualifications

Strong computer skills and knowledge of Google Workspace, ClickUp, Notion, and Salesforce are a plus

Benefits

This is a remote work position