Physical Security Support Analyst

Summary

Join New Era Technology, a global company with over 4,500 professionals, committed to creating a valued and empowered workplace. As a Physical Security Support Analyst, you will support project managers and field technicians by analyzing, installing, troubleshooting, and maintaining security infrastructure. You will act as a subject matter expert for various security technologies, provide technical support, and manage workloads. This role requires strong communication, technical skills, and experience in the security industry. New Era offers a team-oriented culture, continuous training, and competitive benefits including full medical, dental, vision, 401k match, and 29 PTO days.

Requirements

• Must be able to clearly communicate and provide reasoning to a wide array of technically skilled people via email and telephone
• Ability to manage multiple tasks related to assigned technology projects
• Excellent customer service skills
• Collaborate with team members daily on troubleshooting and resolution regarding various technologies
• Proficient with MS Office Suite
• Experience or ability to read and create schematics or drawings in AutoCAD, Visio, or equivalent product
• Must be able to quickly learn various manufacturer’s software thru online training platforms or facilitated training sessions
• Associates degree in Electronics, Computer Technology or related field, or 3+ years of technical field experience
• 1+ year(s) of experience working in the security industry

Responsibilities

• Act as overall Electronic Security subject matter expert for National and International multi-site deployments, relating to video surveillance, intrusion alarms, and card access technologies
• Maintain up-to-date knowledge of all various manufacturer product lines and disseminate training related information when available
• Pre-configure prior to shipping various types of hardware relating to video surveillance, intrusion alarm, and card access technologies being deployed for field related installations
• Provide remote support and act as the main technical point of contact for assigned field technicians working on various technologies including video surveillance, intrusion alarms, and card access systems
• Manage assigned workload and deliver services in accordance with established objectives set forth by Project Team
• Work with central station monitoring provider to set up new accounts and monitor day to day alarms and troubles pertaining to intrusion alarms
• Provide regular technical check-ins to various cloud-based systems relating to video surveillance, intrusion alarm, and card access technologies to confirm system functionality
• Assist Operations and Engineering staff in preparing quotes and disseminating site survey information to aid in proposal preparation
• Consult with assigned customers, vendors, sales, or other individuals to discuss and formulate estimates and resolve issues for assigned customer’s projects
• Provide daily updates on status of scheduled deployments to internal and external stakeholders
• Oversee & maintain all hardware and software applications residing on in-house New Era Technology demo network. This will include adding, removing & maintaining all manufacturer hardware solutions as directed by the Practice Leader
• Maintain and edit installation guides on an as-needed basis to distribute to field technicians and internal stakeholders

Preferred Qualifications

Certification and experience with various security manufacturing partners and other relevant technology certifications

Benefits

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 29 PTO Days (including company holidays)