Platform Delivery Lead

Summary

Join EvolutionIQ, a rapidly growing AI company transforming the insurance industry, as a Platform Delivery Lead. You will lead product implementation and change management strategies for enterprise clients, leveraging your expertise in product, operations, and change management. Partner with sales, client services, and product teams to deliver successful implementations and drive client growth. You will serve as a product expert, create custom roadmaps, and build systems to improve our delivery model. This role requires strong client management, analytical skills, and cross-functional collaboration. The position offers a competitive salary, equity, excellent benefits, and a hybrid work schedule.

Requirements

• Strong ability to balance client needs with client budget and capacity constraints
• Experience planning and leading complex, vertical SaaS deliveries from pre-sales to growth lifecycle stages for scaling solutions
• Proven success driving transformational change management at an enterprise organization
• Track record of consistently delivering exceptional client experiences in a fast paced, high growth environment
• An analytical mindset with experience using data-driven insights to inform decision-making processes across multiple client stakeholder segments
• Able to project manage cross-functional initiatives across agile and high performing product and engineering teams
• An empathetic and humble approach to working collaboratively across multiple functions within an organization
• Excellent communication, presentation and interpersonal skills

Responsibilities

• Shape the client experience from data onboarding through implementation and post deployment ramp up and adoption to ensure clients are able to harness the full power of EIQ’s AI Guidance Platform
• Provide Product Expert guidance and insights to clients while establishing a strategic and actionable Voice of Customer program for your designated module(s)
• Create custom roadmaps to drive client conversions from pilot to production agreements that drive towards high growth renewal and expansion opportunities
• Partner with Sales and Product Managers to provide expert delivery guidance to prospects and clients including configuration best practices, technical issue resolutions and client stakeholder management across the c-suite executives to frontline workers
• Partner with Client Strategy and Analytics to support EIQ’s data driven approach to implementing change management best practices and operational excellence
• Serve as a trusted advisor to client executive teams as they expand to a full production roll out across multiple teams across their organization
• Build systems and processes that continuously improve our operating and delivery model
• Oversee and provide expertise in the development and implementation of initiatives to improve client satisfaction, retention and expansion
• Effectively communicate complex product intricacies and requirements to both technical and non-technical stakeholders
• Partner with the Technical Engagement team to better scale and uplevel end to end implementation cycles by product module
• Collaborate with Product and Client Services in the GTM planning for new solutions and features

Preferred Qualifications

Previous experience in insurance and healthcare

Benefits

• Competitive base salary depending on a candidate’s background and experience, plus meaningful equity
• Full medical, dental, vision, short- & long-term disability, 401k matching. 100% of the employee contribution up to 3% and 50% of the next 2%
• Hybrid work schedule
• Flexible PTO, 100% paid parental leave (4 months for primary caregivers and 3 months for secondary caregivers), sick days, paid time off. For new parents returning to work we offer a flexible schedule
• Yearly company off-sites
• Catered lunches, happy hours, and pet-friendly office space. $500 for your in home office setup and $200/year for upgrades every year after your initial setup
• $1,000/year for each employee for professional development, as well as upskilling opportunities internally
• Sponsorship for candidates currently in the U.S. who need to transfer their active H1-B visa