Remote Client Delivery Lead

Summary

Join our team at Kraken Technologies as a Kraken Customer Support Lead to help shape the future of energy management. You will be responsible for managing client relationships, triaging technical requests, and up-skilling client teams on the Kraken platform. This is an exciting opportunity to work with a dynamic team and contribute to the green energy transition.

Requirements

• English and Spanish required
• Technical mindset, experience in engineering-led industries
• Experience in managing technical product or projects
• Exceptional interpersonal skills
• Proficient in tools such as miro and and office suite

Responsibilities

• Managing the relationship with client counterparts, being the first point of contact for any issues or tech requests
• Triaging incoming requests and communicating client priorities to the right domains in the development team
• Owning client wish list for small challenges and bug fixes, helping them prioritise and tracking and communicating on progress and blockers
• Summarising and articulating client needs, considerations, timelines, etc internally to enable the execution of client platform maturity
• Supporting the client meeting their business needs via the delivery of tech
• Understanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform
• Setting up training programs and workshops to upskill relevant team members from the client

Benefits

• An internationally positioned team with flat hierarchies and open and transparent communication
• We rely on flexible working hours
• Share options: You will have the opportunity to participate in the international success of Octopus Energy Group Ltd. through share options
• Language connects: Take your English skills to the next level