Platform Engineering Manager

Summary

Join Wavelo, a SaaS company within Tucows, as a Manager, Platform Engineering (Operations). Lead a team responsible for maintaining platform reliability, providing technical support, and driving operational improvements. Collaborate across engineering teams to ensure seamless operations. The ideal candidate excels in problem-solving and thrives in fast-paced environments. This remote role is open to applicants in Canada or the US. You will oversee engineering support workflows, mentor a team, and drive root cause analysis and resolution. The position offers a competitive salary and benefits package.

Requirements

• Strong understanding of software development, system operations, and engineering best practices
• Ability to communicate complex technical concepts clearly and effectively to various stakeholders
• Proficiency in problem analysis, troubleshooting methodologies, and incident management
• Experience in developing and improving internal tools, leveraging automation to enhance operational workflows
• Strong documentation skills, capable of producing clear operational procedures and knowledge base content
• Experience working in a fast-paced environment with a strong ability to prioritize tasks based on urgency and impact
• Commitment to continuous learning and staying up to date with industry trends and emerging technologies
• Proven experience as an Operations and/or Engineering Manager
• Familiarity with IT Service Management (ITSM) principles and best practices
• Demonstrated ability to manage escalations, prioritize issues, and coordinate cross-functional problem-solving efforts
• Excellent leadership, communication, and interpersonal skills
• Experience with monitoring tools, automation frameworks, and service reliability strategies

Responsibilities

• Oversee and improve engineering support workflows, ensuring efficiency and effectiveness in handling technical escalations and platform reliability
• Lead and mentor a diverse engineering team, providing guidance and career development opportunities across all levels of experience
• Act as the first line of engineering support, collaborating closely with incident response teams and specialized engineering groups to resolve platform issues
• Drive root cause analysis and resolution by identifying recurring issues, leading problem management efforts, and coordinating long-term fixes
• Partner with engineering teams to implement bug fixes and improvements, ensuring platform stability and operational efficiency
• Develop and enhance internal tools to improve operational workflows, incident response, and knowledge management, leveraging AI and automation where applicable
• Monitor key operational metrics, identify trends, and implement process optimizations to enhance team performance and service delivery

Benefits

• The base salary range for this position is $137,430 - $152,700 USD for US residents OR $123,480 - $137,200 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications
• Tucows believes in a total rewards offering that includes fair compensation and generous benefits
• Remote work