Keywords Studios is hiring a
Player Engagement Account Manager, Remote - United States

Summary

The job is for a Player Engagement Account Manager at Keywords Studios in the United States. The role involves managing strategic accounts, identifying growth opportunities, and ensuring revenue targets are met. The ideal candidate should have strong experience in client-centric solutions, networking, relationship building, creative thinking, research, analysis, negotiation skills, and excellent communication skills.

Requirements

• Strong experience in successfully delivering client-centric solutions
• Track record of delivering increased revenue per client
• Networking and Relationship Building with the ability to successfully deal with large multinational clients
• Creative and innovative thinking
• Development and ongoing learning
• Research and analysis
• Strong negotiating skills
• Energy and stress management
• Strong interpersonal and presentation skills, along with the ability to communicate effectively with others at all levels of the organization
• Accountability and dependability with the ability to work independently and as part of a team
• Degree or Masters in business, sales, marketing or other related field
• Experience ideally in international games or technical services industries
• Proven experience in successfully managing Player Support Service Line
• Strong understanding of the components of successful client relationships
• Deep understanding of key metrics for companies in the games and interactive media industries
• Strong understanding of market trends, competitor activities, industry dynamics and customer direction
• High attention to detail and ability to deliver under pressure and to deadlines
• Excellence in listening, negotiation and presentation skills
• Superb written and verbal communication skills
• High competency with SalesForce.com
• Willingness to travel as required

Responsibilities

• Retain and grow a set of strategic accounts
• Own Account Strategy and Execution working closely with other team members as needed
• Monitor product adoption trends and KPIs in close cooperation with the Customer Success Manager and Operations Manager, and develop strategic plans to drive growth and maximize immediate and long-term ROI for a list of strategic accounts
• Identify future growth opportunities, ideating around a growth roadmap with customers
• Perform mapping of the Accounts to identify growth opportunities and drive increased consumption across Keywords services
• Build long-term relationships with key decision makers on the customer’s side, and educate them on the value of the end to end solution
• Identify, build, and manage relationships with Executive Sponsors and key decision-makers
• Build and maintain Champions working closely with internal team members
• Act as an ambassador of the customer’s business goals and expectations, and highlight challenges and risks to key internal stakeholders
• Be in the know at all times when it comes to key account indicators including customer satisfaction, business goals, strategic objectives and potential risks and have a plan of action
• Be responsible for the Player Engagement Service Line revenue target
• Collaborate closely with the Service Line Director to ensure targets are met and opportunities are maximized
• Drive individual sales effort to key customers of the Service Line (by working in conjunction with Client Partners and Sales team)
• Develop and deliver a sales strategy for the Service Line, with Client Partners and Salespeople, that meets the Service Line target

Benefits

• 100% remote work
• Medical, Dental and Vision
• Vacation, flexible paid time off, Personal days
• Sick leave
• Corporate holidays, including floating holidays
• Life & Disability coverage
• Paid Basic and AD&D insurance
• Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage
• Voluntary FSA
• 401(k) retirement plan
• Professional development opportunities e.g. online learning platform (Player Support Learner's Guild), training sessions, a chance to grow within our structure - open vacancies exclusively for internal candidates
• The unique chance to work in the dynamically developing gaming company, with the special opportunity to collaborate with people from all over the world!