Intradiem is hiring a
PMO Manager

Summary

Join our team as a Project Management Office (PMO) Lead to lead technical projects and enhance customer engagement, satisfaction, and success.

Requirements

• Bachelor’s degree in Business Administration, Project Management, or a related field
• 8+ years of experience in project management within a PMO, with a strong focus on customer-related projects and initiatives
• Demonstrated experience leading PMO teams, with a proven track record of enhancing customer experiences and outcomes
• Strong leadership and organizational skills, capable of managing multiple projects simultaneously while ensuring effective team performance and project delivery
• Excellent communication and interpersonal skills, adept at managing stakeholder relationships and team dynamics
• In-depth knowledge of project management tools and software, ideally with experience in environments that utilize SaaS solutions
• Proven ability to analyze project outcomes and make data-driven decisions to improve future project implementations and customer satisfaction
• Experience in managing budgets and resources effectively, aligning project needs with departmental and organizational financial guidelines

Responsibilities

• Lead the Project Management Office, focusing on technical projects including implementations, pilot, migrations, upgrades etc. that directly impact customer engagement, satisfaction, and success
• Develop and oversee the execution of project plans that enhance the customer journey from onboarding through ongoing support, integrating key customer enablement strategies
• Care for the Customer Experience by ensuring low Customer effort, and monitoring the Customer sentiment throughout the journey
• Enable team of Project Managers, ensuring projects are delivered on time, within scope, and with high satisfaction
• Collaborate with cross-functional teams, including Technical Experience, Product Management, Sales, Customer Support, and Marketing, to ensure project outcomes align with customer needs and business objectives
• Drive the adoption and refinement of project management methodologies that specifically cater to customer-facing initiatives, ensuring best practices
• Establish and monitor performance metrics for customer enablement projects, analyzing outcomes to continuously improve project delivery and customer interactions
• Act as a key stakeholder in strategic planning sessions, providing insights and recommendations on how to enhance customer engagement through project initiatives
• Lead change management efforts for customer-centric projects, ensuring that all stakeholders are informed, engaged, and supportive of project goals
• Maintain and strengthen high-level customer relationships through regular reviews and updates on project progress and outcomes
• Effectively partner with the Sales organization via the Customer Operations contributor for Statement of Work execution, delivery, presentation and project planning efforts prior to signature
• Conduct all business in accordance with Intradiem policies and procedures
• All other duties as assigned