Population Health Outreach and Enrollment Coordinator

Summary

Join Mindoula Health's Population Health Program as an Outreach & Enrollment Coordinator and make a positive impact on individuals' well-being. This 100% remote position requires conducting high-volume member outreach (80-100 calls daily), providing education on programs, assessing behavioral health needs, and facilitating transitions to case managers. You will maintain accurate documentation, collaborate with the team, and represent Mindoula professionally. The schedule is flexible, but requires weekend availability. The ideal candidate possesses experience in sales, outreach, or call centers, along with strong communication and data management skills.

Requirements

• Previous experience in sales, outreach, customer service, engagement, call center and/or enrollment campaigns
• Proficiency in data entry and database management
• Minimum of 6+ months experience in a high-volume call center position
• A High School Diploma or equivalent years of experience
• Proficiency in Microsoft Suite and Google Suite (calendar, docs, sheets, slides, etc.) and with Apple Products
• Strong written communication skills with the ability to think critically and problem-solve independently are required

Responsibilities

• Conduct regular outreach and engagement with members virtually (80-100 calls a day)
• Provide education on Mindoula’s programs, addressing questions
• Assess members' behavioral health needs and evaluate self-harm risk
• Facilitate warm hand-offs to Case Managers for seamless transitions
• Support members and team through resource development and outreach
• Maintain accurate documentation for optimal member treatment
• Complete case notes and data entry promptly
• Represent Mindoula Health professionally and ethically
• Offer suggestions for program improvement with respect and compassion
• Collaborate with the team to achieve goals
• Communicate clearly with members via phone and email
• Respond positively to supervision for personal growth
• Manage high-stress situations while maintaining healthy responses
• Interact respectfully with members, fostering inclusivity
• Assist with outreach efforts in Population Health and other programs
• Perform additional assigned duties, embracing growth opportunities

Preferred Qualifications

• An associate's degree from an accredited college or university
• Experience in the behavioral health or healthcare field
• Experience working with high-risk, complex adults
• Completion of Crisis Intervention Training/Crisis Training
• Familiarity with Electronic Medical Records systems

Benefits

• 100% Remote
• Flexible schedule (Sat & Sun = 9:00 am to 5:30 pm, Monday = 11:00 am - 7:30 pm, Off Tues. & Wed., Thurs. & Fri = 11:00 am - 7:30 pm (in your local time zone)