Remote Power Platform Support Specialist

Summary

Join our team as a Power Platform Support Specialist, bringing expertise in Microsoft Power Platform tools to deliver expert-level support and services to customers.

Requirements

• 3+ years of experience as a Power Platform administrator, focusing on Power Apps, Power Automate, Power BI, and CoPilot Studio
• 5+ years of experience in customer-facing or technical support roles, emphasizing customer service and technical problem-solving
• Strong leadership and public speaking skills, with excellent communication across email, phone, and video platforms, ensuring dependable delivery of technical solutions and simplifying complex problems

Responsibilities

• Showcase deep knowledge of Power Platform tools—Power Apps, Power Automate, Power BI, and CoPilot Studio—to support customers
• Manage the resolution process for customer cases, from initial investigation to final resolution, collaborating with various practice areas as needed
• Lead customer engagements across all organizational levels, discussing technical issues, best practices, potential opportunities, roadmap strategies, and conducting informal training sessions
• Comfortably work with, troubleshoot, and enhance solutions developed by other team members or external developers, ensuring seamless continuity of service and improvements
• Use unused time to provide enhancements to current solutions, improving their efficiency, usability, or functionality based on customer feedback and emerging trends
• Build strong, trust-based relationships with customers by providing reliable technical expertise and excellent customer service