Presales Engineer

Summary

Join ConnectOS, a top-rated Philippines employer and leading provider of offshore talent, as a Presales Solution Architect. You will be responsible for managing and responding to RFPs and tenders, engaging with customers to understand their needs, designing solution architectures, and building commercial models. This role requires 3+ years of experience in a presales, solution architect, or bid response role within the telecommunications or IT sector, strong technical knowledge of VoIP, SIP, PBX systems, and excellent communication skills. The position offers a competitive salary (P70,000-P80,000 monthly), work-from-home flexibility, comprehensive medical, dental, and life insurance, paid vacation and sick leave, and various other benefits. ConnectOS is committed to equal employment opportunities and offers a positive work environment with career growth opportunities.

Requirements

• 3+ years’ experience in a presales, solution architect, or bid response role within the telecommunications or IT sector
• Proven experience managing RFP/tender responses end-to-end, including drafting response content, managing timelines, and coordinating with internal teams
• Strong technical knowledge of VoIP, SIP, PBX systems (including cloud and hybrid), and unified communications
• Commercial acumen with the ability to structure deals, model pricing, and assess margins
• Excellent communication and proposal-writing skills, with strong attention to detail

Responsibilities

• Act as the primary owner for the technical components of proposals, including full responsibility for managing and responding to RFPs and tenders
• Engage directly with prospective customers to understand their technical and commercial requirements
• Design and document solution architectures across cloud PBX, SIP trunking, staff mobility, and contact centre environments
• Build commercial models and pricing for proposals, ensuring competitive offers that align with company's financial targets
• Prepare quotes, scopes of work, BOMs, and detailed solution documentation to support proposals
• Present and defend proposed solutions in customer-facing meetings
• Collaborate with the Technical Director and Delivery teams to ensure solutions are practical, scalable, and supportable
• Provide input into the company's product roadmap and packaging based on customer feedback and market trends

Preferred Qualifications

• Familiarity with AWS (e.g., VPCs, EC2, RDS, security, scalability) is beneficial
• Experience working with Alcatel-Lucent Enterprise or Microsoft Teams Calling is advantageous
• Knowledge of hospitality platforms (e.g., Opera, Duve, HotelKey) is a plus

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities