Pre-Sales Engineer

Summary

Join Mitek, a global leader in digital & biometric identity authentication, as a Sales Engineer on the Professional Services team. This remote position, preferably located in Barcelona or Madrid, focuses on acquiring new customers for the Mobile Verify® product. You will partner with the sales team, build relationships with stakeholders, understand their needs for digital identity verification, and present solutions. Responsibilities include educating customers, delivering presentations, contributing to RFIs/RFPs, leading technical discussions, ensuring successful product evaluations, collaborating with internal/external teams, and providing customer feedback. Mitek offers a competitive salary, comprehensive benefits, remote work flexibility, and ongoing learning opportunities.

Requirements

• At least 5+ years of relevant experience in a sales engineering, solutions engineering, or technical consultant position
• Strong working experience with SaaS, web-based, and enterprise application architectures, including infosec issues
• Knowledge of client-server and server-server architecture, communication protocols, and security experience
• Expert knowledge of web service technologies (REST/JSON), SDKs, and API usage and integration
• Bachelor’s Degree in engineering, computer science, or a related field
• Self-starter with an entrepreneurial, strategic open mindset, willing to share best practices and learn new skills and approaches from colleagues
• Thrives in a fast-paced, team-focused culture
• Excellent interpersonal and relationship management skills
• Excellent project management skills
• English and Spanish-speaking, Italian is a plus

Responsibilities

• Become an expert with Mitek’s product suite at a precise solution level
• Educate customers on Mitek product offerings, integration techniques, and best practices
• Confidently deliver effective presentations and demos tailored to a solution based selling strategy
• Contribute and coordinate RFIs and RFPs with quality responses
• Lead discussions related to technical requirements, potential use cases, and success criteria
• Understand the customer’s pain points to effectively apply solution selling
• Ensure that product evaluations (POCs) and pilots will have a high chance of success
• Collaborate with internal/external teams to develop robust system solutions
• Accurately scope out and communicate the project requirements and implementation efforts to the customer and to others on the Go-To-Market team
• Support and assist customers with hands-on end-to-end troubleshooting when issues arise
• Capture and provide valuable customer feedback for product improvements
• Participate in internal solution testing of new products to assist the Product team with feedback about performance

Preferred Qualifications

• Experience with solution selling to financial services, FinTech, and modern marketplace/gig economy companies
• Experience in the Identity, Fraud, and/or Risk industry domains
• Prior experience developing/managing native (Android/iOS) or mobile web applications
• Working knowledge of scripting languages (Python, Javascript, etc.)

Benefits

• Highly competitive salary and comprehensive benefits package
• Remote Work in Spain, with the possibility to work from our office near Barcelona
• Be part of a Nasdaq-listed, high-growth company with cutting-edge technology that provides Digital Safety and Fraud Prevention to many companies with millions of users worldwide
• Collaborate with a supportive, experienced Sales Engineering and Go-to-Market team and other departments on the Identity Business
• Ongoing learning opportunities to level up your knowledge and take your career further
• ���60,000 - €80,000 a year
• Fix + bonus
• Wellness : Universal, supplemental, and private healthcare plan choices based on country specifics
• Financial future : retirement/pension plan contributions, MTK stock plan participation
• Income protection: life event & disability coverage
• Paid time off : generous annual leave, company holidays, volunteer time off
• Learning : e-learning license, tuition reimbursement, hackathons
• Home office setup allowance
• Additional/optional benefits : pet insurance, identity theft protection, legal assistance