Presales Representative

Summary

Join Teleperformance Spain, a Top Employer and Great Place to Work certified company, as a Presales Representative! This exciting role involves outbound calls and email communication with laboratories to increase business activities in a specific market. You will be responsible for client satisfaction, identifying cross-selling/up-selling opportunities, and retaining existing customers. The ideal candidate possesses advanced French and Spanish, excellent English, and a relevant scientific degree. Teleperformance offers a competitive salary, performance bonuses, career growth, training, and a dynamic work environment.

Requirements

• C2/advanced level of French and Spanish with an excellent English level (spoken & written) is required
• Able to multitask and stay detail oriented
• Motivation & personality seeking customer satisfaction in a multi-stakeholder environment

Responsibilities

• Execute daily outbound phone calls and respond to emails regarding clients inquiries and detect and establish new business possibilities in selected market area
• Assure client satisfaction by excellent customer care in every contact throughout the sales cycle
• Proactively detect possibilities of cross-selling and up-selling and establish new business possibilities
• Retain and grow the existing base of customers
• Interpret customer needs and proactively act to understand those needs

Preferred Qualifications

• Degree in Biology, Biochemistry, Chemistry, Biotechnology, Biomedicine, or similar fields is desirable
• Strong technical aptitude and ability to quickly learn and understand complex scientific concepts
• Ability to work collaboratively with cross-functional teams, including sales, marketing, and product development
• Previous sales experience in managing own sales funnels and being in close contact with clients
• Previous experience with analytical instrumentation sales (CMR) and Microsoft Office are desirable
• Knowledge of Business Intelligence tools
• Experience working in a lab environment or in service sales
• Experience in a call centre environment performing outbound calls
• Experience working in a lab environment or in service sales

Benefits

• A full-time position with working hours from Monday to Friday
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Permanent Contract
• Salary: 22.200€ gross/year plus up to 6.000€ gross/year performance bonus. Additionally, Up to 1.800€ gross/year attendance Bonus
• Established career path to grow within the project
• Continuous training and certifications
• Dynamic business casual environment with colleagues of all ages gathered in a highly motivated team
• Excellent work environment, great colleagues, social arrangements and personal development