Presales Solution Consultant

Summary

Join ServiceNow's Solution Consulting team and significantly contribute to our success by supporting Employee Experience, Customer Workflow, and ITX Solution Sales. As a technical consultant, you will play a key role in guiding revenue for our products, collaborating with Sales, Product Management, and the executive team. This hands-on position requires developing, positioning, and delivering product-specific solutions throughout sales cycles. You will lead discovery workshops, provide product demonstrations, answer technical questions, and guide strategic programs in top accounts. Furthermore, you will provide valuable feedback to product management and share best practices with colleagues. This role demands staying current on competitive analysis and supporting marketing events.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 5+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
• Willingness to travel

Responsibilities

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows