Presales Solutions Engineer

Summary

Join Moveworks as a Presales Solutions Engineer and become a product champion for our AI-powered platform. You will act as a technical consultant to prospects, demonstrating the platform's value through customized demos and deep dives. Responsibilities include leading technical workshops, defining customer success criteria, building proof-of-concepts, and working with account executives to drive deal strategy. You will need 5+ years of experience in pre-sales or post-sales technical roles, a solid understanding of cloud architecture and RESTful APIs, and excellent communication skills. The role requires collaboration with cross-functional teams and approximately 25% travel. Moveworks offers a competitive compensation package including base salary, equity, exceptional benefits, and commissions or bonus plans.

Requirements

• 5+ Years experience in pre-sales and/or post-sales customer facing technical roles
• A solid understanding of cloud architecture and RESTful APIs in order to leverage self-service, configurators to demonstrate the art-of-the-possible and connect to customer pre-production systems
• Ability to communicate deep technical concepts to a non or semi-technical audience, while also being able to hold your own with a strong technical audience
• Adaptive and flexible, you are able to think critically to create solutions while handling objections with grace
• As someone who is a self-starter, you are energized by putting your stamp on the status quo, and knowing that all processes are meant to be broken/improved
• Willingness to travel ~25% for internal events and external customer meetings

Responsibilities

• Perform product demonstrations that engage the audience and explain by showing how our product works
• Lead hands-on Technical Workshops, educating prospective customers on topics such as our Machine Learning approach, Integrations, Capabilities, Architecture, and Security
• Use detailed, data-driven reports and calculators to present insights and prioritize use-cases for customers in partnership with our Business Value Services team
• Define and capture customer success criteria to design, build, and manage end-to-end Proof-of-Concepts for our customers
• Work with prospects to understand their technology stack and IT business processes
• Document customer requirements and facilitate a clean hand-off to the post-sales CS Team
• Work alongside Account Executives to drive the deal strategy, helping address any knowledge gaps and build trust with the prospect through their journey towards becoming a customer
• Consistently improve current processes, making presentations, demos, and business case presentations more repeatable, scalable, and compelling

Preferred Qualifications

• Familiarity with RPA, IPaaS, low-code/no-code tools is a plus
• Scripting or coding experience is beneficial to build prototypes of bespoke customer use-cases and integrations into systems unsupported by out-of-the-box Moveworks connectors
• Desire to partner cross-functionally to refine our marketing narrative, product direction, and success motions

Benefits

• Market competitive salary
• Equity for all full time roles
• Exceptional benefits
• Commissions or bonus plans