PreSales Solutions Engineer

Summary

Join Moveworks as a Presales Solutions Engineer and become a product champion, showcasing the value of our platform through compelling demonstrations and technical consulting. Partner with customers to understand their needs and demonstrate how Moveworks addresses their key use cases. You will work closely with account executives on various sales opportunities, building relationships with technical stakeholders and delivering custom demos. This role involves leading technical workshops, defining customer success criteria, and building proof-of-concepts. You will also collaborate with cross-functional teams and continuously improve processes. The ideal candidate possesses 5+ years of experience in pre-sales or post-sales technical roles and a strong understanding of cloud architecture and RESTful APIs.

Requirements

• 5+ Years experience in pre-sales and/or post-sales customer facing technical roles
• A solid understanding of cloud architecture and RESTful APIs in order to leverage self-service, configurators to demonstrate the art-of-the-possible and connect to customer pre-production systems
• Ability to communicate deep technical concepts to a non or semi-technical audience, while also being able to hold your own with a strong technical audience
• Adaptive and flexible, you are able to think critically to create solutions while handling objections with grace
• As someone who is a self-starter, you are energized by putting your stamp on the status quo, and knowing that all processes are meant to be broken/improved
• Desire to partner cross-functionally to refine our marketing narrative, product direction, and success motions
• Willingness to travel ~25% for internal events and external customer meetings

Responsibilities

• Act as a product champion for Moveworks’ technology and a technical consultant to our prospects in pre-sales engagements
• Compellingly demonstrate the value of the Moveworks platform using customized product demonstrations, architecture, capability, & security deep dives, and creative storytelling techniques
• Partner with customers to document their requirements, and fundamentally discover how Moveworks will address their key use-cases / requirements
• Become an expert on both the inner workings of our product, customer success stories, and technology trends in the market
• Work hand in hand with account executives on both fast-paced commercial opportunities and in-depth strategic opportunities
• Perform product demonstrations that engage the audience and explain by showing how our product works
• Lead hands-on Technical Workshops, educating prospective customers on topics such as our Machine Learning approach, Integrations, Capabilities, Architecture, and Security
• Use detailed, data-driven reports and calculators to present insights and prioritize use-cases for customers in partnership with our Business Value Services team
• Define and capture customer success criteria to design, build, and manage end-to-end Proof-of-Concepts for our customers
• Work with prospects to understand their technology stack and IT business processes
• Document customer requirements and facilitate a clean hand-off to the post-sales CS Team
• Work alongside Account Executives to drive the deal strategy, helping address any knowledge gaps and build trust with the prospect through their journey towards becoming a customer
• Consistently improve current processes, making presentations, demos, and business case presentations more repeatable, scalable, and compelling

Preferred Qualifications

• Familiarity with RPA, IPaaS, low-code/no-code tools is a plus
• Scripting or coding experience is beneficial to build prototypes of bespoke customer use-cases and integrations into systems unsupported by out-of-the-box Moveworks connectors

Benefits

• Market competitive salary
• Equity for all full time roles
• Exceptional benefits
• Commissions or bonus plans