Press Release Solutions Support Specialist

Summary

Join Muck Rack as our first Press Release Solutions Support Specialist! You will be responsible for ensuring seamless press release distribution, acting as a liaison between customers and our distribution partner. Your key tasks include account research, press release entry and formatting, and internal account setup. Success will be measured by meeting SLAs, maintaining accuracy, and receiving positive customer feedback. This is a full-time 1099 contractor position with the potential for transitioning to a permanent role. Muck Rack offers a competitive salary, remote work, and a comprehensive benefits package.

Requirements

• 1+ year of experience in a customer-facing role at a B2B SaaS company
• Attention to detail with data entry
• Organization and prioritization skills–may handle many requests at once
• Effective time management
• Collaborative
• Trustworthy–experience handling confidential information

Responsibilities

• Press release entry and formatting in our distribution partner’s platform
• Liaise between our distribution partner and customers
• Perform account research, verifying information like Name, Address, Stock Market details, etc
• Set up internal accounts and grant access to the Press Release feature
• Collaborate with internal teams like Sales, Customer Success, Customer Onboarding, and Customer Support

Benefits

• Remote Work, Forever. We’re a fully distributed team and have pledged to remain that way forever . We offer employees a full home office setup, phone & internet reimbursement, and a monthly coworking membership
• Transparent Compensation. We offer competitive geo-neutral pay in the U.S. and review compensation at least once annually to ensure internal equity and alignment with the external market. Depending on the role, we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company. All employees are eligible for our 401(k) plan* with employer contributions
• Health & Wellness*. Muck Rack provides comprehensive health, dental, vision, disability and life insurance for employees and their families. We offer a high-deductible health plan with 100% premium coverage for individuals, as well as a range of other plan options. Our team also has access to 24/7 Virtual Care, an Employee Assistance Program, employer-funded HSA contributions, and other pre-tax benefits. Team members have access to a quarterly wellness stipend and a free Headspace subscription
• PTO and Family Benefits. Our team enjoys 4+ weeks of off-the-grid PTO, paid sick/mental health days and 13 paid holidays, which can be exchanged for additional PTO with our “Holiday Swap Program.” We also provide up to 16 weeks of fully paid parental leave
• Personal & Professional Development. We grow talent by creating internal pathways for advancement and promotion. Muck Rack conducts bi-annual performance reviews, hosts team-wide workshops, and offers management training and leadership training opportunities. We also provide unlimited subscriptions to L&D platforms including Coursera & O’Reilly, as well as 2 additional days of PTO to dedicate to learning and development