Principal Engagement Partner

Summary

Join Anaplan as a Principal Engagement Partner and lead strategic customer engagements, ensuring successful implementation of our scenario planning and analysis platform. You will drive engagements, manage executive relationships, and coordinate resources across partners and Anaplan teams. This role requires expertise in project/program management, implementation delivery, and customer management. You will support key delivery KPIs, build executive relationships, and utilize Anaplan's implementation methodology. The position involves overseeing customer implementations, resolving issues, and collaborating with internal and external teams. Success in this role demands strong leadership, communication, and problem-solving skills.

Requirements

• Proven Program/Project Manager, at a Senior level or above, who operates as a self-starter that drives customer success in complex customer environments at the executive and department levels
• Ability to understand customer requirements and work with the team to translate those into simple, usable, yet high-value solutions
• Ability to partner with cross-functional stakeholders (i.e., account executives, partners, product, professional services, and customer success leadership)
• Highly data-driven with a commitment to process and excited about driving and tracking consistent implementation processes
• Inspiring program / project leader, who has a passion for delivery excellence and enjoys building best practices, repeatable tools and frameworks, and enjoys coaching and teaching others
• Very strong ability to influence and manage cross-functional team members who do not directly report to you
• Team player with the highest level of integrity
• Experience in enterprise software project management, customer success management, management consulting, or related fields
• Passionate about technology and how it can be leveraged to drive measurable business impact

Responsibilities

• Drive your own engagements, leading executive relationships, managing program/project governance and execution, ensuring alignment of defined customer outcomes, and coordinating implementation resources across partners and Anaplan teams
• Advise a customer, partner, or your team members
• Develop and execute a framework that spans across industry verticals, use cases, and all Anaplan products
• Guide and lead the customer, and your team members (internal and partner), to each customer’s desired outcomes
• Leverage your experiences with successful outcomes and through challenges to help others learn and share techniques to drive customer value and measurable outcomes for our customer implementations
• Support our key delivery KPIs in partnership with other team members within each of your engagements, to ensure consistent customer outcomes, maintain delivery quality, and meet our customer’s business objectives
• Building executive relationships with your customers and partners (as applicable) to instill confidence and articulate value in the Anaplan solutions being implemented
• Working cross-functionally with members of the project team (internal and external), by taking sophisticated implementation issues and breaking them down into simple, manageable steps or milestones to increase TTV
• Mastery and execution of “The Anaplan Way” implementation methodology to ensure powerful, yet easy-to-use models are built within agreed timelines and that the approach reflects the product strategy and direction of innovation (i.e., Apps, add-on products, etc.)
• Using your spirit and tenacity to drive excellence throughout the entire customer lifecycle; ensuring timely, on-budget deliveries and often assisting with enablement and expansion efforts post-live
• Consolidating and curating implementation delivery best practices, insights, and advice to the entire team of engagement delivery directors
• Oversight, management, and reporting upon all active customer implementations, with active resolution of all customer issues promptly and effectively
• Establish relationships with, and enable, key partners to help them improve in the engagement delivery acumen and best practices
• Maintain weekly, bi-weekly, and monthly cadence calls with your customers, partners, and internal team members specific to project milestones, project status reporting, key initiative progress, etc
• Serve as the primary point of contact and engagement owner for implementations, assigned, providing regular insights to internal Leadership teams
• Lead customer-facing meetings, ranging from operational management to C-suite
• Collaborate with different personalities to align on key decisions, including release scope, deployment timelines, resource management, model design, testing/training plans, and change management

Preferred Qualifications

• Must have experience implementing Enterprise Performance Management solutions (preferred)
• Advanced Microsoft Excel and financial modeling skills
• Knowledge of a formal system implementation methodology – requirements gathering, design, build/test, and deploy (Agile methodology preferable)
• Superb written and oral communication skills
• Penchant for service excellence and a collaborative style
• Subject matter expertise in planning and modeling in Supply Chain, Finance, HR, or Sales
• Strong understanding of data integration (inbound and outbound)
• Passion for business analytics, modeling, and planning
• Highly organised , and results-oriented with an Executive presence and coaching mentality