Director of Network Development

Summary

Join Flexe, a technology and logistics company, as their Director of Network Development. This role centers on managing relationships with Flexe's 3PL and warehouse partner network, onboarding new partners, collaborating with sales and partners on client projects, and ensuring successful project management. Responsibilities include facilitating deal flow, maintaining and growing partner relationships, conducting partner qualification audits and onboarding, developing the network, and providing cross-functional support. The ideal candidate will have a Bachelor's degree, 5+ years of experience in solutions or operations management in 3PL, deep knowledge of warehouse operations, and excellent communication skills. The position is fully remote, offering a competitive salary, commission, equity, and comprehensive benefits.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 5+ years experience in Solutions Management and/or Operations Management in 3rd party logistics business required
• Deep knowledge of distribution and fulfillment warehouse operations required
• Ability to credibly interface with warehouse leaders on a tactical/operational level as well as a strategic level
• Experience in account management including running Quarterly Business Reviews (QBRs), involvement in quality, security and operational audits
• Excellent communication skills in a remote environment: leading multi-party videoconferences and driving projects forward via email, as examples
• Proficiency in Office, principally Excel and PowerPoint or Google suite principally Sheets and Slides
• Experience with WMS, ERP and TMS systems required
• Demonstrated success in collaborating with multiple stakeholders at a high level internally and externally
• Able to travel up to 50%
• Must be authorized to work in the US without restriction

Responsibilities

• Primary Facilitator in Network Support of Deal Flow
• Responsibility for representing Flexe’s warehouse offerings, through our partner network, in service of client projects and growth opportunities
• Partnership with Flexe’s Business Development and Account Management teams on client engagements, as representative of warehouse network
• Find solutions, build and deliver proposals within the Flexe warehouse network for clients
• Provide commercial support for Flexe warehouse partners
• Matching clients’ needs to Flexe network partner availability and capability
• Engagement with Flexe warehouse partners for opportunity review, assessment of fit, and proposal creation
• Facilitation of warehouse partner meetings and site visits
• Ongoing facilitation of operational scope reviews, service level definition, pricing and contract negotiations
• Provide ongoing support to Flexe warehouse partners to ensure successful project management through implementation and go-live
• Network Maintenance & Partner Management
• Developing and growing relationships with our strategic 3PL partners
• Performing regular check-ins with network partners
• Taking escalations regarding partners from Operations and Account Management
• Working with below standard sites on remediation plans to bring performance in line with SLAs
• Develop strong understanding of partner capabilities including: understanding areas of client and vertical expertise, growth strategies and goals, organizational structures, optimized engagement paths, and space availability
• Collect costing information (space and labor) in a standardized way across the market to support Flexe market intelligence
• Partner Qualification Audits & Onboarding
• Performing site validation audits to review partner fit for inclusion in the Flexe network
• Partner assessment to handle Flexe use cases from simple capacity (pallet in-out), to retail/wholesale distribution, to complex fulfillment and parcel sortation
• Partner onboarding responsibilities include: education on Flexe Programs, contracting method and commercial model, technology/product functionality, sales engagements, operating and facility requirements, implementation best practices, etc
• Network Development
• Networking with warehousing providers to evangelize the Flexe value proposition to potential partners and to bring additional capacity online
• Execute upon pursuit strategies by approaching, educating about Flexe programs, and onboarding warehouse operating partners to the Flexe network
• Ensure that Flexe’s network has the capacity and capabilities in primary markets to service client projects
• Act as marketplace expert informing the organization of any changes in market conditions that would impact company goals or client needs
• Cross Functional Support
• Supporting contract negotiations for the Commercial team as needed
• Supporting client onboardings as needed
• Ongoing education on the features available to warehouse partners within the Flexe platform and systems
• Mentoring Flexe team members on best practices in client and partner management, as well as 3PL operations best practices
• Other special projects as required

Preferred Qualifications

• Experience in Industrial Engineering and/or Client Management preferred
• Experience with 3PL services agreements, procurement, and negotiations strongly preferred
• Experience with CRM systems preferred

Benefits

• Medical, dental, and vision insurance
• 401k with employer match
• Flexible Time Off Policy, with 10 company paid holidays
• 2 days of volunteer time off
• 12 weeks of paid parental leave
• Fully remote, in-office, or hybrid work environment
• Monthly home internet stipend
• Employee support groups, social groups, and mentorship program
• Employee-driven programs for volunteering