Principal Outbound Product Manager

Summary

Join ServiceNow's Product Security Team as a Principal Outbound Product Security Manager and play a key role in ensuring customer trust. Collaborate with engineering and product management teams to define and prioritize security improvements for the ServiceNow Platform. Leverage your expertise in software security and customer empathy to shape the security vision and enhancements of ServiceNow offerings. Identify new experiences and enhance existing functionalities to improve platform security. Establish and prioritize a data-driven backlog of security enhancements. Be the voice of the customer in technical security discussions, defining customer benefit in business terms to reduce risk. Coordinate with various teams to ensure smooth releases of security enhancements and features. This position offers a base pay of $217,500 to $380,700, plus equity, variable/incentive compensation, and benefits.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 15+ years in product management, product ownership, or technical product analysis within commercial software product companies
• At least 7 years of experience in areas such as monitoring, detection, authentication, authorization, or access control technologies
• Familiarity with compliance security regulations and standards, including NIST Cybersecurity Framework, EU Cybersecurity Act, GDPR, FedRAMP, or PCI
• Ability to quickly adopt new technical concepts
• Strong presentation skills, comfortable delivering product presentations to large audiences
• Enjoy working in a collaborative and inclusive environment
• Ability to lead technical debates and lead the team to a decision

Responsibilities

• Collaborate with Product Security Research, Red Team, Product Management, Engineering, to help define the security vision and enhancements of ServiceNow offerings, strategy, and roadmap
• Identify new experiences and enhance existing functionalities to improve platform security
• Establish and prioritize a data-driven backlog, including security enhancements
• Be the voice of the customer in technical security discussions and help define customer benefit in business terms, helping to reduce risk
• Coordinate with Documentation, Training, Support, and Professional Services teams to ensure smooth and timely releases of security enhancements and features

Preferred Qualifications

• AI Security experience is a plus
• Experience in financial services security is advantageous
• Certifications such as Scrum Master, Scrum Product Owner, CISSP, CompTIA Security+, OSCP, or SANS GIAC Security Essentials are beneficial

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs