Principal Product Manager

Summary

Join Fullstory as a Principal Product Manager and play a pivotal role in shaping the future of its core platform and driving its AI transformation. You will define and execute the platform strategy, collaborating with various teams across the company. This high-visibility role requires a proven track record in product management, experience with AI-powered products, and strong customer and business acumen. You will spend approximately 30% of your time engaging directly with customers. The position offers a remote-first work environment and various benefits, including flexible paid time off, sponsored benefit packages, professional development opportunities, and productivity support.

Requirements

• Proven track record in product management , with experience defining, launching, and scaling high-impact products—especially platforms that enable other products
• Demonstrated ability to balance long-term vision with delivering value quickly and incrementally
• Success in taking products from ideation to launch and beyond , with a focus on adoption, customer value, and measurable business impact
• Hands-on experience shipping AI-powered products and an understanding of Generative AI concepts and applications
• Strong customer and business acumen , with the ability to translate user pain points and market insights into platform strategies that drive measurable impact
• Cross-functional leadership skills , effectively partnering with Design, Engineering, and business teams to drive alignment and execution at scale
• Bachelor's degree in Computer Science, Computer Engineering or a related field

Responsibilities

• Own the platform strategy, roadmap, and execution —ensuring it serves as a foundation for Fullstory’s next generation of AI-driven capabilities
• Collaborate across the company , partnering closely with other Product teams, UX, and Engineering, as well as cross-functional stakeholders in Product Marketing, Sales, Onboarding, and Customer Success
• Stay close to customers , spending ~30% of your time engaging directly with them to deeply understand their challenges, needs, and opportunities
• Define and champion the product vision, strategy, and roadmap for Fullstory’s core platform—ensuring it scales across products and powers AI-driven insights
• Partner closely with Product, UX, and Engineering to build platform capabilities that enable all Fullstory products, ensuring seamless integration and high-quality execution
• Collaborate cross-functionally with Sales, Product Marketing, Onboarding, and Customer Success to drive adoption and communicate the value of platform-driven innovations
• Engage directly with customers (~30% of your time) —uncovering pain points, validating solutions, and ensuring Fullstory’s platform delivers meaningful business impact
• Contribute to pre-sales and post-sales efforts , helping sales teams articulate the value of the platform while ensuring successful implementation and ongoing customer success
• Drive innovation through AI and cutting-edge technology , shaping how behavioral data is leveraged across Fullstory’s products in new and transformative ways

Benefits

• Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter
• Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians
• Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy
• Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up
• Team events. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites
• Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances
• Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family
• Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most
• Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need