Principal Product Manager

Summary

Join Twilio as a Principal Product Manager and lead Horizon 3 innovation, shaping breakthrough product concepts that transform the enterprise landscape. You will explore emerging technologies, identify user problems, and collaborate with researchers, engineers, and designers to develop prototypes. This role demands a visionary approach, strategic thinking, and the ability to build business cases for high-risk, high-reward ventures. You will define the Horizon 3 strategy, drive product vision, manage rapid experimentation, and engage with cross-functional stakeholders. Success hinges on identifying and validating opportunities that shape Twilio's future growth.

Requirements

• Proven experience (5+ years) as a Product Manager or Product Strategy Lead, ideally in a technology/enterprise SaaS, platform, or developer-centric environment
• Track record of launching new products, features, or experimental projects—ideally with experience in 0→1 product development or R&D environments
• Familiarity with emerging technologies (AI/ML, developer tools, workflow automation, or similar)
• Strong analytical and user research skills; data-driven but comfortable with ambiguity and hypothesis-driven decision making
• Exceptional communication and storytelling ability to convey vision and inspire action
• Technical acumen; able to collaborate closely with engineering and research teams and ability to draw business implications from technological trends
• Entrepreneurial mindset; eager to take calculated risks, iterate rapidly, and learn from failure as well as success
• BS in Computer Science, Engineering, or equivalent practical experience

Responsibilities

• Define Horizon 3 strategy: Lead the exploration of various technological trends, their implications for business and thus areas of opportunity for Twilio
• Drive Product Vision: Lead discovery and definition of innovative product opportunities. Align user needs, technical feasibility, and business objectives
• Rapid Experimentation: Design and manage the lifecycle of early prototypes, MVPs, and proofs-of-concept. Leverage lean and agile methodologies to iterate quickly
• Cross-Functional Collaboration: Work directly with engineering, research, design, and go-to-market teams to transform breakthrough concepts into user-ready solutions
• Market & User Research: Conduct customer interviews, gather market intelligence, analyze usage patterns, and synthesize insights from early testing to inform ongoing project direction
• Stakeholder Engagement: Communicate strategic vision, product rationale, and outcomes to executive leadership and cross-functional stakeholders

Preferred Qualifications

• Experience working with AI ML technology and customer engagement platforms
• Experience working in trust, security, or fraud prevention

Benefits

• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave