Zuora is hiring a
Principal Product Manager

Summary

Join Zuora's Product & Technology team as a seasoned and visionary product leader to shape the product offerings in payments. This role offers fantastic opportunities to work with wider ecosystems like payment providers, banks & various partners, translating market needs into feature sets, and working closely with engineering, product marketing, sales, and customer success teams to deliver world-class solutions.

Requirements

• 10+ years of experience in product management with a track record of taking initiatives from idea to market
• Demonstrated domain expertise in the Payments industry. Extensive knowledge of both B2C and B2B payment processing, fraud protection, payments regulations, as well as best practices to optimize payment flows
• Knowledge of API design and integrations
• Understanding of cloud infrastructure and scalability concepts
• Excellent analytical and problem-solving skills
• Outstanding communication, storytelling, & interpersonal skills. Emphasis on distilling complex concepts and problems into simple narratives
• Has delivered key messages on product vision and strategy at conferences and customer events
• Proven track record of successfully launching and scaling software products
• Ability to thrive in a fast-paced environment
• Strong leadership skills and ability to influence without direct authority

Responsibilities

• Spearhead the product strategy, product management and execution of cutting-edge payment solutions
• Leverage expertise in payment technologies and business models to guide product strategy
• Employ a creative mindset to develop unique solutions for complex challenges in the payment domain
• Break down and simplify complex payments concepts for customers, partners, and internal stakeholders
• Drive scalable and robust product roadmap. Prioritize roadmap to support key business objectives and corporate strategy
• Engage directly with customers to understand their needs, gather feedback, and identify industry trends. Represent the voice of the customer in internal discussions and decision-making processes. Conduct regular customer interviews and surveys to validate product ideas and gather insights
• Stay abreast of market trends and emerging technologies. Leverage this knowledge to continuously evolve our product offerings
• Harness a passion for artificial intelligence and its applications in solving real-world payment problems
• Collaborate with internal and external stakeholders such as engineering, UX, product marketing, solution management, legal, sales, customer success, customers, partners, and industry analysts. Deliver high-impact presentations, pitches and workshops to diverse audiences, including customers, partners and employees
• Plan and execute product launches, including coordination with marketing and product marketing. Monitor product performance post-launch and iterate based on feedback and metrics. Manage the entire product lifecycle, from conception to maturity
• Ability to connect the dots and align the product outcomes with product strategy & corporate strategy. Define product objectives & deliver key results

Benefits

• Competitive compensation, corporate bonus program and performance rewards
• Company equity
• Retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing