Principal Product Manager, CRM

Summary

Join Roofr, a leading roofing platform company, as a Principal Product Manager and play a key role in our continued growth. You will manage the entire product lifecycle, from initial discovery to final delivery, focusing on customer research, user testing, and data analysis. Collaborate with a dedicated product development team to build innovative and intuitive software solutions. This role requires 5+ years of experience as a software product manager in a B2B SaaS environment, a strong understanding of product design and user experience, and proven customer research skills. Roofr offers a fantastic work environment, competitive compensation, and a comprehensive benefits package, including flexible time off, generous parental leave, and a remote-first culture.

Requirements

• 5+ years of experience as a software product manager, ideally in a high-velocity, B2B SaaS environment
• A demonstrated ability to break large problems down into smaller, testable hypotheses
• A strong intuition for product design and user experience
• Significant customer research, user testing, and/or product analytics experience and expertise
• You’re experienced in building, implementing or managing CRMs
• You’re experienced in building, implementing, or managing analytics tools such as Sigma, Power BI, Tableau, Looker etc
• You are a clear communicator who can create simple explanations of complex concepts
• You are curious but skeptical, and don’t settle for the first explanation offered to you
• You’re a critical thinker who doesn’t settle for the status-quo
• You’re obsessed with providing a world-class user experience
• You sweat the details

Responsibilities

• Manage the full product life cycle from discovery to delivery, with an emphasis on customer research, user testing, definition of acceptance criteria, acceptance testing, and analytics
• Define and analyze key performance metrics
• Regularly speak with customers to gain insight on their specific needs and build a product that can change the trajectory of their business
• Work as part of a dedicated product development team (consisting of you, a product design partner, and a team of software engineers) to build great software
• Support efficiency & velocity of product delivery by maintaining a runway for the engineering team

Preferred Qualifications

• You have experience with SQL, Segment, Amplitude and creating/maintaining event-tracking schemas
• Experience in vertical SaaS field service industries (like roofing, construction, home services)

Benefits

• 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
• 1 Friday off per month (we call those our laundry days!)
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• 80% employer paid benefits
• RRSP/401k match
• Generous Parental Leave policy
• We host 2 retreats per year and great team building activities
• Ample learning and development opportunities to continue growing your career
• Home office setup stipend
• Internet and phone allowance
• Remote first culture
• Weekly Friday paydays!