Principal Product Manager

Summary

Join Oportun as a Principal Product Manager and lead the strategy, execution, and development of best-in-class solutions for our Membership Platform. This key leadership role requires a strategic thinker with a proven track record of successfully managing and launching products. You will work closely with cross-functional teams, including engineers, designers, and ML scientists, to deliver business impact. A deep understanding of customer needs and data-driven decision-making is crucial. You will also manage product budgets and communicate effectively with stakeholders. The ideal candidate will have extensive experience in product management within the financial services industry and a passion for improving the financial health of Oportun's members.

Requirements

• Any graduate with 12+ years of overall experience
• Strong track record: 7 to 10+ years of product management experience in high-growth environments, with experience in the financial services industry (FinTech, challenger bank, etc.) highly preferred
• Customer centric: You are passionate about improving the financial health of Oportun’s members
• Analytical problem solver: You have experience working and delivering on complex problems.  You excel in making data-informed decisions (testing and experimentation, defining metrics, data analysis)
• Collaborative: You have a track record of shipping and iterating on impactful products that required partnering with and building consensus across a wide group of cross-functional partners
• Excellent communicator: You are a clear and concise communicator, and you have superb documentation skills
• Execution: You’re scrappy, solution-oriented, and able to help the team push through obstacles and blockers to deliver value for our members
• Domain knowledge: You ideally have prior experience with omni-channel customer communication (SMS, email, voice, push, letter) and communication platforms

Responsibilities

• Work closely with leadership and cross-functional stakeholders to define product strategy and OKRs
• Drive a cross functional team of Engineers, designers, ML scientists and business to deliver business impact
• Maintain a deep understanding of customer needs and feedback through user research, surveys, and feedback loops, and incorporate this insight into product enhancements
• Leverage data and analytics to make informed decisions, monitor product performance and continuously improve product to improve KPIs
• Scope and lead the development of new product features that will increase the financial health of our users
• Work closely with compliance and risk management teams to ensure products adhere to regulatory requirements and industry best practices
• Develop and manage product budgets, forecasts, and financial models to optimize resource allocation and track financial performance
• Effectively communicate product updates, priorities, and progress to internal stakeholders, executive leadership, and external partners

Preferred Qualifications

You have experience launching products within complex legal and regulatory frameworks such as Finance, experience with SQL, and experience working with a multi-national workforce