Principal Product Manager

Summary

Join Twilio as a Principal Product Manager for Billing and lead the strategy, roadmap, and execution of the billing platform. You will ensure that Twilio’s billing systems are scalable, flexible, and compliant, driving growth and large-scale change in how customers consume Twilio products. This role requires collaboration with cross-functional teams, including engineering, finance, risk, and sales. You will own the product strategy and roadmap for all payments and billing infrastructure, defining and delivering against key metrics. The position involves partnering with various teams to ensure successful product launches and iterating on the core billing and payments infrastructure. You will also engage with customers and internal teams to gather requirements and feedback.

Requirements

• 8+ years of product management experience, ideally with billing/payment platforms for cloud products/services
• Passion and ability to decompose ambiguous problem areas, strong analytical skills, technical depth and customer-focused mindset
• Track record of delivering high-impact features from vision to specification to launch and managing multiple simultaneous projects across complex, cross-functional products at scale
• High ownership mindset: You bring urgency, challenge blockers, and know when to escalate or hold the line
• Deep payments fluency: You understand the strategy, incentives, and mechanics behind billing and payments—not just the technical components
• Vendor leadership: You’ve driven strategic outcomes with partners like Stripe, Zuora, tax tools, and compliance systems
• An excellent communicator, with experience presenting to cross functional stakeholders
• Have a Bachelor's degree in Computer Science, Engineering, or equivalent experience
• Maintain industry knowledge and enhance subject matter expertise, identify trends and changes in client and competitor behaviors, and keep abreast of changing regulatory requirements

Responsibilities

• Own the product strategy and roadmap for all payments and billing infrastructure—subscription lifecycle, transaction flows, pay as you go, and invoiced customers, compliance, and more
• Partner with engineering to define product specifications, design features, and deliver new functionality to customers
• Drive cross-functional execution across Finance, Risk, GTM, Engineering, and third-party vendors to deliver scalable, secure, and user-friendly systems
• Define and deliver against outcomes—with a strong focus on metrics, speed, and business impact
• Partner across technical program management, IT, finance, legal, and support teams to ensure successful go-to-market for new product initiatives
• Iterate on the core billing and payments infrastructure in partnership with Finance, Sales, Support, and Engineering, balancing business needs with long-term platform scalability
• Partner with other Figma product teams to power new monetization efforts and unlock sales levers
• Drive planning and prioritization, defining and tracking key metrics, and work closely with engineers to define feature functionality and execute against the roadmap
• Engage with external customers and internal partner teams to gather product requirements and feedback through discussions, presentations, and preview programs

Preferred Qualifications

• Have deep user empathy for both internal and external customers
• You’re an excellent verbal and written communicator. You’re able to zoom in and out effortlessly based on the audience. You can rally and motivate a team behind a bold vision
• Have an affinity for the fast-paced, changing environment of a start-up, a sense of humor and get-it-done personality

Benefits

Remote work, flexible hours