Bloomreach is hiring a
Principal Product Specialist, Remote - United States

Summary

The job description is for a Principal Product Specialist at BloomReach, Inc. The role involves overseeing technical support, providing strategic consulting to enterprise customers, and collaborating with engineering and product teams. The position requires a Bachelor's degree in Electronics Engineering, Computer Science, Information Systems or related field and 6 years of progressive experience as Lead Solution Engineer, Associate System Analyst, Software Engineer or related occupation. Special requirements include expertise in AI/ML modeling and tuning, various tools and technologies, and specific programming languages and databases. The position permits telecommuting and offers a salary range of $121,905 - $182,857 per year.

Requirements

• Bachelor or foreign equivalent in Electronics Engineering, Computer Science, Information Systems or related field
• 6 years progressive experience as Lead Solution Engineer, Associate System Analyst, Software Engineer or related occupation

Responsibilities

• Oversee technical support of company customers by field engineers/technicians who are diagnosing, troubleshooting, or repairing systems/applications
• Serve as a product expert for proprietary AI/ML based Discovery product
• Provide strategic consulting to enterprise customers on processes including integration, site optimization and AI tuning
• Recognize customer specific needs and make recommendations
• Algorithmically, analyze trends and patterns in cases and customer feedback on an ongoing basis to address customer pain points proactively
• Prepare and conduct regular meetings to review business needs and taking corrective actions
• Collaborate with engineering and product teams to drive issue resolution
• Collaborate with our Digital Experience Manager to craft winning strategies
• Perform root cause analysis of issues and help customers get the most out of the Bloomreach Discovery software
• Communicate complex technical issues via email and in person
• Take ownership of customer issues reported and see problems through to resolution

Benefits

• Position permits telecommuting
• Flexible working hours to accommodate your working style
• We work remote-first with several Bloomreach Hubs available across three continents
• We organize company events to experience the global spirit of the company and get excited about what's ahead
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
• The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating
• The Bloomreach Comparably page Culture score is even higher at 4.9/5
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges
• Subscription to Calm - sleep and meditation app
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones
• We facilitate sports, yoga, and meditation opportunities for each other
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location
• Everyone gets to participate in the company's success through the company performance bonus
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• We reward & celebrate work anniversaries -- Bloomversaries!