Software Implementation Consultant

Summary

Join PointClickCare as a Software Implementation Consultant, Financial, and act as the principal liaison with clients to optimize their business outcomes in the LTPAC setting. You will lead detailed business discovery, develop recommendations, and translate technical requirements into system configurations. Build strong customer relationships, acting as a trusted advisor, and collaborate with internal stakeholders to execute successful implementation plans. Proactively identify and communicate issues, support customer change management, and maintain expertise in multiple product offerings. Expect up to 30% travel. This role reports to the Practice Manager, Professional Services. PointClickCare offers a competitive salary and benefits package, including retirement plan matching, flexible paid time off, wellness programs, parental leave, and more.

Requirements

• Experience in managing and optimizing billing processes within the Senior Living Or Assisted Living Sector
• Post-secondary education in accounting or technology preferred
• Foundational understanding of artificial intelligence (AI) and enthusiasm for exploring and experimenting with AI
• Passion for delivering an exceptional customer experience
• Excellent communication, organizational and collaboration skills
• Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes
• Multi-resource project team experience balancing milestones and objectives efficiently and on time
• Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met
• The ability to quickly learn new concepts and technologies and convert them into customer solution value
• Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
• Ability to thrive in a high paced, complex team environment
• Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills

Responsibilities

• Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success
• Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value
• Translate technical requirements and execute system configuration setup (more complex than entry)
• Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
• Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows
• Partner with internal stakeholders, including project managers and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction
• In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
• Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance
• Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
• When needed, travel to customer on-site locations to lead and direct meetings and presentations

Preferred Qualifications

Healthcare industry experience preferred

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities