Principal Solution Engineer

Summary

Join Qualtrics as a Principal Solution Engineer and contribute to the success of our Partner Center of Excellence. You will build partner pre-sales skills, educate cross-functional teams, design and present Qualtrics software solutions, and provide presales support. This role requires strong technical expertise, excellent communication skills, and experience in a SaaS/Cloud environment. You will collaborate with various teams, including sales, product management, marketing, and engineering. Growth opportunities include a structured promotion process, career action planning, and internal transfer options. Qualtrics offers a comprehensive benefits package, including health insurance, retirement plan matching, wellness reimbursement, and a hybrid work model.

Requirements

• Minimum of 8+ years of prior Sales or Technical experience with software in a SaaS/Cloud environment, working with C/VP level buyers
• High energy, self-starter comfortable with ambiguity in entrepreneurial environments
• Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
• Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc
• Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them
• Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques
• Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories
• Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!
• Undergraduate degree (E.g. Marketing, Business, Human Resources Management, Organizational Behavior, Organizational Leadership, Computer Science, Information Systems, Mathematics, Statistics, or other quantitative field. Strong academic performance.)
• Legally authorized to work in United States
• Travel required (Up to 25%)

Responsibilities

• Building partner pre-sales skills through enablement, mentoring, and continuous support, with a goal of achieving partner sourced and partner influence revenue targets
• Educating cross-functional partner teams, participating in partner marketing events, and deepening XM domain expertise within our partners
• Designing, validating, and presenting Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services
• Providing presales technical / functional support and solution strategy to prospective partners
• Being a strategic stakeholder to the partner organisation, in partner planning and business development activities
• Working with pre-sales leadership to build scalable solutions for the Partner SE function
• Interacting with development to enhance/refine Qualtrics products
• Provide exemplary pre-sales technical expertise for accounts through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation
• Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the business. Translate product/technical features into value drivers
• Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and enterprise salespeople
• Build working knowledge of competing products and how to technically sell against them
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products
• Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
• Become an expert in Qualtrics XM Platform and other Qualtrics products
• Develop/maintain technical and business knowledge of industry directions and trends

Preferred Qualifications

• Experience in HTML, CSS, JavaScript, SQL a plus
• Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support
• Qualtrics certified

Benefits

• 100% Performance based promotions - not politics or tenure
• Pension plan match
• We offer private dental and health insurance
• Qualtrics Experience Program - $1,800 gross per calendar year for an experience of your choosing (eligible after a year) - Some team members have chosen to use the bonus for vacations, concert or event tickets, or home improvement projects
• Wellness reimbursement - up to the value of $300 per quarter can be reimbursed for a variety of wellness activities
• The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life