Print Partner Operations Manager

Summary

Join Jiffy as a Print Partner Operations Manager to optimize our nationwide printer network, ensuring print partners meet quality, speed, and fulfillment targets. Lead key network initiatives, manage escalations, and serve as the primary contact for strategic partners. Balance detailed tasks like printer utilization and cost negotiations with big-picture thinking to scale and strengthen our print network. This role involves collaborating with various teams to improve processes and the customer experience, identifying bugs, and proposing enhancements. You will also coach and mentor the team, stay current on industry trends, and turn feedback into actionable insights. This role reports to the Sr. Director of Operations and is fully remote with occasional meetings in the Whitby office.

Requirements

• Bachelor’s degree (Business, Supply Chain, Operations, or similar)
• 7+ years in operations, logistics, supply chain, or partner/vendor management, preferably in e-commerce, manufacturing, or on-demand production
• 3–5 years of experience managing third-party vendors or fulfillment networks, including SLAs, quality oversight, and cost negotiations
• 2–3 years of direct people management experience, ideally leading account management, partner success, or operations teams
• Experience working cross-functionally with product, engineering, and marketing teams
• Strong analytical and negotiation skills, with comfort managing COGS and performance metrics
• Excellent communication and conflict resolution skills for both internal and external stakeholders
• Familiarity with tools like Jira, Google Sheets, Slack, or similar platforms
• Able to work in a fast-paced, high-volume, tech-enabled production environment at times at non-standard hours due to a fully remote team

Responsibilities

• Ensure print partners meet SLAs across quality, speed, and fulfillment; develop corrective actions for underperformance and proactively resolve operational issues
• Monitor printer utilization, optimize load balancing, and adjust configurations to improve throughput and responsiveness
• Execute high-impact network initiatives such as quality improvement programs, consumables standardization, and new carrier rollouts
• Serve as the primary liaison for strategic partner communications; manage escalations, host regular feedback loops (e.g., Quarterly Business Reviews), and maintain up-to-date documentation
• Coach and mentor the team to deliver excellent printer support, embed quality KPIs, and drive accountability across the network
• Own printer-side COGS; negotiate pricing aligned to business goals and clearly communicate the value of partnership with Jiffy
• Partner with Customer Service, Marketing, Creative, Product, and Engineering to improve processes, inform messaging, and enhance the printer and customer experience
• Identify bugs, propose enhancements, and support tooling development for printer management, claims, admin systems, and assignment logic
• Stay current on print industry trends and technologies; turn partner and customer feedback into actionable insights for product and network strategy

Preferred Qualifications

Experience in print production, DTF transfers, apparel decoration, or 3PL management

Benefits

• Fully remote with occasional meetings in the Whitby office
• Opportunities to grow within the company
• Competitive compensation and employer-paid benefits
• Wellness & Professional Development annual stipends
• Supportive team with proven results
• Perks of getting lots of clothing!