Ops Manager

Summary

Join Paradox, a rapidly growing EdTech company, and become a key player in building a massive platform that empowers millions. As a Top Gun Operations Manager, you will be responsible for mastering daily operations, customer success, and scaling systems. This full-time position offers remote or hybrid work options from various locations, including Dubai, Lisbon, and Barcelona. You will play a pivotal role in transforming people's lives and building an iconic brand, inspired by companies like Apple and Nike. The role requires a blend of customer success, operational ambition, and automation mastery. Paradox offers a unique and fulfilling work experience with significant growth opportunities.

Requirements

• 3–5 years successfully lead operational impact in growing companies
• Passion for coaching, self development, education, edtech , teaching or edutainment
• Proven ability to build and improve processes, set up automations, and deliver top-tier CS via email and workflows
• French & English fluency

Responsibilities

• Run the day-to-day engine of our cohort-based coaching programs: onboarding, course launches, live events
• Oversee Customer Success: respond to student emails, resolve issues, and ensure every student feels seen, supported, and on track
• Act as the operational lynchpin across teams—marketing, tech, product, support—to ensure flawless delivery and student satisfaction
• Audit existing workflows and build rock-solid processes using step-by-step SOPs, automations, and scalable systems
• Automate student communications to reduce manual inbox threads, improve clarity, and free you for transformation-zone work
• Enhance the student experience across platforms—LMS, community spaces, and event tools
• Partner with the Director on key initiatives—new programs, platforms, course iterations
• Define scopes, timelines, and resources. Lead cross-functional execution
• Build and maintain project spaces in LMS, draft agendas, and ensure operational excellence from kick-off to wrap-up

Preferred Qualifications

• LMS or coaching program experience
• Familiarity with tools like Monday.com , Make, Zapier, Airtable, HubSpot, Intercom, or similar automation platforms

Benefits

• A company culture based on autonomy & accountability
• Flexible working hours
• A remote culture from day one with the freedom to work from wherever you want
• Magnificent offices in Dubai and Lisbon: you’re at home worldwide
• Standing desks paid by the company, if you live far from our offices
• Macbook: to be the most efficient in your work
• 350€ per year paid by the company to take care of yourself (for your gym, or dance class or whatever make you feel great)
• 150€ per year paid by the company to boost your knowledge (books, education): we are passionate about learning and want to support your growth)
• 1:1 coachings : a Paradox coach supporting you personally or professionally to live your best life
• Team building