Process Expert - Country Coordinator

Summary

Join Xceedance's Client Finance team as a Process Expert - Country Coordinator! This role involves managing invoicing, collections, and cash application processes, working with client data, and acting as the main client contact. You will ensure timely task fulfillment and build strong client relationships. Responsibilities include being the first point of contact for clients, executing processes efficiently, collaborating with team members, advising on complex cases, monitoring processes, and tracking errors. The ideal candidate possesses strong financial and analytical skills, excellent communication, and fluency in English and German. This position offers unique professional development, ongoing training, a growth training budget, and various benefits.

Requirements

• Very good English skills (C1)
• Good knowledge of German (min. B2)
• Experience in managing financial tasks
• Analytical thinking, numeracy and problem-solving skills are critical
• Ability to question the status quo and openness to new challenges
• Excellent communication skills
• Min. 2 years of financial/accounting or related experience
• Good Excel skills
• A positive attitude and sense of humor are a must!

Responsibilities

• As a Process Expert - Country Coordinator you will be responsible for invoicing, collection and cash application processes
• You will work with client data and binders/slips
• You will also be responsible for tasks within the team and the main contact person on the client side- to ensure good relations and timely fulfillment of assigned tasks
• In addition to this, you will have the opportunity to broaden your knowledge and develop your skills in insurance finance
• Being first point of contact for the client
• Taking care of timely execution of processes
• Working with the team leader to distribute tasks among team members
• Advising and supporting team members when they deal with complex/non-standard cases
• Monitoring processes, tracking errors, ensuring high quality of process delivery
• Working directly with clients and building good business relationships

Preferred Qualifications

Previous experience in finance/ credit control/ collections will be an asset

Benefits

• Unique professional and personal development at one of the pioneer companies in professional insurance support
• Ongoing professional training – to onboard you for a good start and your further professional development
• Your own growth training budget - use internal and external development opportunities and take advantage of your own budget
• LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist
• Flexible work hours (we start between 7:00 and 10:30 am)
• 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program
• Private life insurance - 80% of the premium is covered by an employer
• Employee referral program - we appreciate you recommending your friends to join us
• Additional days off - to celebrate your birthday, moreover, if you want to have covid vaccine or do a volunteering work, feel free to do so with some extra days off
• Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events
• Lively and modern office in the City Centre with parking space for employees
• A supportive and friendly atmosphere created by passionate people